Virtual Visits in Connecticut

Connect with a Hartford HealthCare-GoHealth Urgent Care provider, via video, from wherever you are in Connecticut with the convenience of a mobile device, tablet, or computer.

Schedule Now

Same-day healthcare from the comfort of your bed, sofa, office, or really…anywhere.

  • Monday – Friday 8am-8pm and Saturday and Sunday 9am-5pm
  • In-network with Aetna, Cigna, United Healthcare, Medicare, Anthem Blue Cross Blue Shield, Humana, Connecticare, Harvard Pilgrim, CarePartners of Connecticut, Husky Health (Medicaid) and Hartford HealthCare insurance through Aetna
  • We treat adults and children 1-year-old and up for colds, flu, minor cuts and burns, rash, pink eye and more
    (see full list below)
  • If you need assistance please call (860)777-1280

How It Works

Select a time and symptom

Our telemedicine service can be used for many common health issues, injuries and illnesses.

Complete online registration

Enter your name and contact information and complete payment to receive video session link.

Connect to your video session

Click the video session link from your email or text message to start your Virtual Visit.

COVID-19 Virtual Evaluation

With our Virtual Visit services, you have the option to be evaluated by one of our experienced providers from the comfort of your home. After a Virtual Visit evaluation with a provider you will be provided with a testing appointment at a specific Hartford HealthCare-GoHealth Urgent Care center. Within minutes of being tested, you will know if you are negative for COVID-19 and will be given direction as to the next steps in care.

Virtual Visits are available 7 days a week, including holidays. All you need is a smartphone, tablet, or computer with a wifi connection.

Treatments & Services

  • Virtual Visits are available to adults and children 1-year-old and up
  • In-network with Aetna, Cigna, United Healthcare, Medicare, Anthem Blue Cross Blue Shield, Humana, Connecticare, Harvard Pilgrim, Medicaid (Husky Health) and Hartford HealthCare insurance through Aetna
  • Competitive cash pay pricing without insurance
  • Book same-day or next-day Virtual Visits with experienced Hartford HealthCare-GoHealth Urgent Care telemedicine providers or teledoctors
Non-life-threatening injuries and illnesses need immediate care, too. We cover:
  • Allergies
  • Animal or insect bites/stings (minor)
  • Asthma attacks
  • Back & neck pain
  • Bronchitis, chest colds & respiratory infection
  • Burns (minor)
  • Cold sores
  • Cough & Cold
  • COVID-19 Evaluation
  • Diarrhea
  • Flu
  • Headache
  • Laryngitis
  • Pink eye & eye infection
  • Poison oak, ivy, & sumac
  • Rash & skin infection
  • Sinus infections
  • Sore throat
  • Sprains & strains
  • Sunburn (mild)
  • Urinary problems
  • Urinary tract infection (UTIs)
  • Vomiting & nausea
  • Wheezing

Should I visit
Urgent Care or the ER?

Find Out Here

If you have a life-threatening condition, call 911 or visit the ER.

Frequently Asked Question

How does a Virtual Visit work?

Similar to WhatsApp, Skype and FaceTime, a Virtual Visit allows you to meet with a provider via video when you can’t make it to one of our centers. Like an in-person visit, a Virtual Visit can be made same-day. 15 minutes before your session starts, you will receive an email and/or a text message with a direct link to your video session. Click the link to enter your date of birth and electronically sign any consent form. When you connect to the video session, your provider will be notified and will join.

What conditions do Virtual Visits cover?

Providers can care for the following areas in a Virtual Visits: allergies, asthma, wheezing, animal or insect bites (minor), bronchitis, respiratory infection, colds, cough, flu, mild fever, earache, headache, nausea, pink eye, eye infection, poison oak, poison ivy, rash, skin infection, sinus infections, sore throat, laryngitis, sprains & strains, and urinary tract infection (UTIs).

How much does a Virtual Visit cost?

Virtual Visits are also in-network with Aetna, Cigna, United Healthcare, Medicare, Anthem Blue Cross Blue Shield, Humana, Connecticare, Harvard Pilgrim, Medicare and Hartford HealthCare insurance through Aetna. Without coverage, a Virtual Visit costs $60. If your Virtual Visit results in a provider directed visit to one of our physical locations, the copay or $60 payment is applied to the in-center visit cost if you visit within 24 hours.

When can I access a Virtual Visit?

Virtual Visits are available Monday-Friday 8am-8pm and Saturday-Sunday 9am-5pm. You can schedule a Virtual Visit up to 24 hours in advance.

What devices do I need?

You will need a smartphone, tablet, laptop, or desktop w/ internet connection (webcam and mic necessary if using a desktop). Google Chrome is the preferred browser, but Internet Explorer and Firefox are also compatible. 

Who can be seen via a Virtual Visit?

Anyone over the age of 1-year-old who is physically located within Connecticut at the time of the Virtual Visit can be seen.

How is the after-visit summary handled with a Virtual Visit?

The after-visit summary (AVS) is available to the patient via Epic MyChart. A Hartford HealthCare-GoHealth Virtual Care Coordinator (VCC) will work with patients to ensure they have a MyChart account created.

Can I receive prescriptions from a Virtual Visit?

If your provider deems it necessary, prescriptions are handled in the same manner as an in-person visit and are delivered electronically to the patient's pharmacy. Narcotics may not be prescribed during a Virtual Visit.

Is a Virtual Visit the same thing as telehealth or telemedicine?

Our Virtual Visit services fall under the telemedicine category, defined by the American Academy of Family Physicians (AAFP) as “the practice of medicine using technology to deliver care at a distance.” Where as, telehealth is defined as “electronic and telecommunications technologies and services used to provide care and services at-a-distance.” Our providers and teledoctors are experienced with the tools and technology to provide the same amazing care you’d find in one of our centers. 

 

Stay Healthy, Connecticut!

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