Connect with a Hartford HealthCare-GoHealth Urgent Care provider, via video, from wherever you are in Connecticut with the convenience of a mobile device, tablet, or computer.
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Whether you have had symptoms or not, a provider can evaluate you in-center or via Virtual Visit and we administer tests, if indicated, on-site at all of our centers.
We are also open and providing care for all non-COVID-19 related illnesses and injuries.
Similar to WhatsApp, Skype and FaceTime, a Virtual Visit allows you to meet with a provider via video when you can’t make it to one of our centers. Like an in-person visit, a Virtual Visit can be made same-day. 15 minutes before your session starts, you will receive an email and/or a text message with a direct link to your video session. Click the link to enter your date of birth and electronically sign any consent form. When you connect to the video session, your provider will be notified and will join.
Providers can care for the following areas in a Virtual Visits: allergies, asthma, wheezing, animal or insect bites (minor), bronchitis, respiratory infection, colds, cough, flu, mild fever, earache, headache, nausea, pink eye, eye infection, poison oak, poison ivy, rash, skin infection, sinus infections, sore throat, laryngitis, sprains & strains, and urinary tract infection (UTIs).
Virtual Visits are also in-network with Aetna, Cigna, United Healthcare, Medicare, Anthem Blue Cross Blue Shield, Humana, Connecticare, Harvard Pilgrim, Medicare and Hartford HealthCare insurance through Aetna. Without coverage, a Virtual Visit costs $60. If your Virtual Visit results in a provider directed visit to one of our physical locations, the copay or $60 payment is applied to the in-center visit cost if you visit within 24 hours.
Virtual Visits are available Monday-Friday 8am-8pm and Saturday-Sunday 9am-5pm. You can schedule a Virtual Visit up to 24 hours in advance.
You will need a smartphone, tablet, laptop, or desktop w/ internet connection (webcam and mic necessary if using a desktop). Google Chrome is the preferred browser, but Internet Explorer and Firefox are also compatible.
Anyone over the age of 1-year-old who is physically located within Connecticut at the time of the Virtual Visit can be seen.
The after-visit summary (AVS) is available to the patient via Epic MyChart. A Hartford HealthCare-GoHealth Virtual Care Coordinator (VCC) will work with patients to ensure they have a MyChart account created.
If your provider deems it necessary, prescriptions are handled in the same manner as an in-person visit and are delivered electronically to the patient's pharmacy. Narcotics may not be prescribed during a Virtual Visit.
Our Virtual Visit services fall under the telemedicine category, defined by the American Academy of Family Physicians (AAFP) as “the practice of medicine using technology to deliver care at a distance.” Where as, telehealth is defined as “electronic and telecommunications technologies and services used to provide care and services at-a-distance.” Our providers and teledoctors are experienced with the tools and technology to provide the same amazing care you’d find in one of our centers.
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