Privacy Policy

GoHealth Urgent Care and its U.S. affiliates and subsidiaries (collectively, "GoHealth") respects your concerns about privacy. This U.S. Privacy Policy (the "Policy") describes the types of personal information we collect, how we use the information, with whom we may share it, and the choices available to you regarding our use of the information. We also describe measures we take to protect the security of the information and how you can contact us about our privacy practices.

This Policy applies to personal information collected through our website ("Site") and mobile application ("App") (collectively, "Digital Properties") except where a service has a separate privacy notice that does not incorporate this Policy.

This Policy does not apply to Protected Health Information. Please see our Notice of Privacy Practices for information about how medical information about you may be used and disclosed and how you can access that information.

This policy contains information regarding:

  • Information We Obtain
  • How We Use the Information We Obtain
  • Third-Party Analytics Services
  • Interest-Based Advertising
  • Information We Share
  • Your Rights and Choices
  • How We Protect Personal Information
  • Children’s Privacy
  • Links to Third-Party Services and Features
  • Updates to Our Policy
  • How to Contact Us
  • California Consumer Privacy Statement
  • California Consumer Privacy Statement for Job Applicants

Information We Obtain

The types of personal information we may obtain when you visit our Digital Properties include:

  • Contact information, such as name, telephone number, postal address, and email address;
  • Identifying information such as date of birth;
  • Payment information, such as name, billing address, and payment card details (including card number, expiration date and security code);
  • Social media information, such as social media handles, content and other data shared with us through social media pages (such as our social media pages or other pages accessible to us);
  • Geolocation information;
  • Information you provide in the course of applying for a job with us, such as details about your education, work and military history, legal work eligibility status, and background check information; and
  • Other information you choose to provide, such as through our "Contact Us" feature, such as emails or other customer support tools.

When you visit our Site, we may obtain certain information by automated means, such as cookies, web beacons, web server logs and other technologies. A "cookie" is a text file that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A "web beacon," also known as an internet tag, pixel tag or clear GIF, links web pages to web servers and cookies and may be used to transmit information collected through cookies back to a web server. The information we collect in this manner may include your device IP address, unique device identifier, web browser characteristics, device characteristics, operating system, language preferences, referring URLs, clickstream data, and dates and times of website visits. 

When you use our App, we also may collect certain information by automated means, such as through device logs, server logs and other technologies. The information we collect in this manner may include the device type used, the mobile operating system, device identifiers and similar unique identifiers, device settings and configurations, IP addresses, battery and signal strength, usage statistics, referring emails and web addresses, dates and times of usage, actions taken on the App, and other information regarding use of the App. 

We may use these automated technologies on our Digital Properties to collect information about your equipment, browsing actions, and usage patterns. These technologies help us (1) remember your information so you do not have to re-enter it; (2) track and understand how you use and interact with our Digital Properties; (3) tailor the Digital Properties around your preferences; (4) measure the usability of our Digital Properties and the effectiveness of our communications; and (5) otherwise manage and enhance our services, and help ensure they are working properly. 

In addition, as indicated above, we may collect your device’s geolocation information. With your permission, we may receive the precise geolocation and other location information of your device through GPS, Bluetooth and WiFi signals, and other technologies. Your device may provide you with a notification when the Digital Properties attempt to collect your precise geolocation. Please note that if you decline to allow the Digital Properties to collect your precise geolocation, you may not be able to use all the Digital Properties’ features or the offers available through the Digital Properties. 

Your browser may tell you how to be notified about certain types of automated collection technologies and how to restrict or disable them. Please note, however, that without these technologies, you may not be able to use all the features of our Digital Properties. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device. 

How We Use the Information We Obtain

We may use the personal information we obtain to:

  • Provide our services; 
  • Process and fulfill transactions in connection with our services; 
  • Communicate with you (including providing you with offers and other communications about our services), respond to inquiries and offer customer support; 
  • Verify your identity; 
  • Personalize your experience on our Digital Properties; 
  • Advertise and market our services; 
  • Administer participation in surveys, sweepstakes, promotions or other programs; 
  • Respond to your requests and inquiries and provide customer support; 
  • Manage career opportunities with us, including for recruitment purposes, candidate screening and evaluation, and employee onboarding; 
  • Operate, evaluate and improve our business (including developing new services; enhancing, improving and analyzing our services; managing our communications; analyzing our user base and Digital Properties; performing data analytics and market research; and performing accounting, auditing and other internal functions); 
  • Maintain and enhance the safety and security of our Digital Properties and services and prevent misuse; 
  • Exercise our rights and remedies and defend against legal claims; 
  • Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
  • Comply with and enforce applicable legal requirements, relevant industry standards and GoHealth policies, including our Terms of Use.

We also may use the information in other ways for which we provide specific notice at the time of collection.

Third-Party Analytics Services

We may use third-party analytics services on our Digital Properties, such as Google Analytics. The information we obtain through the Digital Properties may be disclosed to or collected directly by these services. To learn more about Google Analytics, please visit https://www.google.com/policies/privacy/partners/.

Interest-Based Advertising

On our Digital Properties, we may obtain information about your online activities to provide you with advertising about services that may be tailored to your interests. This section of our Policy provides details and explains how to exercise certain choices. 

You may see our ads on other websites because we use third-party ad services. Through these ad services, we can target our messaging to users considering demographic data, users’ inferred interests and browsing context. These services track your online activities over time and across multiple websites and apps by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other similar technologies. The ad services use this information to show you ads that may be tailored to your individual interests. The information ad services may collect includes data about your visits to websites that serve GoHealth advertisements, such as the pages or ads you view and the actions you take on the websites or apps. This data collection takes place both on our Digital Properties and on third-party websites and apps that participate in these ad services. This process also helps us track the effectiveness of our marketing efforts. 

The Digital Properties are not designed to respond to "do not track" signals from browsers. 

To learn how to opt out of interest-based advertising in the U.S., please visit https://www.aboutads.info/choices, https://www.networkadvertising.org/choices/, and https://preferences-mgr.truste.com/.

Information We Share

We may share the information we obtain about you with our affiliates and subsidiaries and with our joint marketing partners. We also may share the information we obtain about you with third-party vendors and other entities to perform services on our behalf, such as website hosting, data analytics, advertising, payment processing and other services. 

We also may disclose personal information (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity or (6) otherwise with your consent or as directed by your representative. 

We reserve the right to transfer any personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation). 

Your Rights and Choices

We offer you certain choices in connection with the personal information we collect from you. To update your preferences, limit the communications you receive from us, or submit a request, please contact us as indicated in the How To Contact Us section of this Policy. You can unsubscribe from our marketing mailing lists by following the "Unsubscribe" link in our emails.

How We Protect Personal Information

We maintain administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful, or unauthorized access, destruction, loss, alteration, disclosure or use. 

Children’s Privacy

Our Digital Properties are designed for a general audience and are not directed to children. In connection with the Digital Properties, we do not knowingly solicit or collect personal information from children under the age of 13 without parental consent. If we learn that we have collected personal information from a child under age 13 without parental consent, we will either seek parental consent or promptly delete that information. If you believe that a child under age 13 may have provided us with personal information without parental consent, please contact us as specified in the How To Contact Us section of this Policy.

Links to Third-Party Services and Features

For your convenience and information, our Digital Properties may provide links to other online services, and may include third-party features such as apps, tools, widgets and plug-ins. These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, are subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by GoHealth, we are not responsible for these third parties’ information practices.

Updates to Our Policy

For your convenience and information, our Digital Properties may provide links to other online services, and may include third-party features such as apps, tools, widgets and plug-ins. These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, are subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by GoHealth, we are not responsible for these third parties’ information practices. 

How to Contact Us

You can update your preferences, ask us to remove your information from our mailing lists, submit a request or ask us questions about this Policy by calling us at 866-828-9826 or writing to us at: 

GoHealth Urgent Care
Privacy Notices
c/o General Counsel
5555 Glenridge Connector
Suite 700
Atlanta, Georgia 30342
ccpa@gohealthuc.com

California Consumer Privacy Statement

Last Updated: July 31, 2021

This California Consumer Privacy Statement (the "Statement") supplements the GoHealth Urgent Care U.S. Privacy Policy. It applies solely to California consumers and addresses personal information we collect online and offline. This Statement does not apply to GoHealth Urgent Care team members or job applicants. Further, this Statement does not apply to protected health information ("PHI") that is collected by a covered entity or business associate governed by the privacy, security, and breach notification rules issued by the United States Department of Health and Human Services, Parts 160 and 164 of Title 45 of the Code of Federal Regulations, established pursuant to the Health Insurance Portability and Accountability Act of 1996 (Public Law 104-191) and the Health Information Technology for Economic and Clinical Health Act (Public Law 111-5). PHI collected by GoHealth is exempt from the California Consumer Privacy Act of 2018 and its implementing regulations (the "CCPA").

This Statement uses certain terms that have the meanings given to them in the CCPA.

Notice of Collection and Use of Personal Information

We may collect (and may have collected during the 12-month period prior to the effective date of this Statement) the following categories of personal information about you: 

  • Identifiers: identifiers such as a real name, alias, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, internet protocol address, email address, and other similar identifiers
  • Online Activity: Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements 
  • Protected Classifications: characteristics of protected classifications under California or federal law, such as race, age, gender, medical condition, ancestry, disability, and military and veteran status
  • Geolocation Data We may use (and may have used during the 12-month period prior to the effective date of this Statement) your personal information for the purposes described in our Privacy Policy and for the following business purposes specified in the CCPA:
  • Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, or providing similar services
  • Auditing related to a current interaction with you and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance
  • Short-term, transient use, including, but not limited to, the contextual customization of ads shown as part of the same interaction
  • Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity
  • Debugging to identify and repair errors that impair existing intended functionality
  • Undertaking internal research for technological development and demonstration
  • Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us.

Sources of Personal Information

During the 12-month period prior to the effective date of this Statement, we may have obtained personal information about you from the following categories of sources:

  • Directly from you, such as when you provide your email address on our website to sign up for our email list
  • From your devices, such as when you visit our website
  • Social networks

Sale of Personal Information

We do not sell your personal information in exchange for monetary consideration. We may allow certain third parties (such as online advertising services) to collect your personal information via automated technologies on our website and mobile application in exchange for non-monetary consideration. We share the categories of personal information listed below for online advertising purposes and to provide third-party social network features and functionality on our website and mobile application. You have the right to opt-out of this disclosure of your information, which may be considered a "sale" under California law. 

During the 12-month period prior to the effective date of this Statement, we may have sold the following categories of personal information about you to online advertising services and social networks: 

  • Identifiers
  • Online Activity

We do not have actual knowledge that we sell personal information of minors under 16 years of age.

Sharing of Personal Information
During the 12-month period prior to the effective date of this Statement, we may have shared your personal information with certain categories of third parties, as described below. 
We may have disclosed the following categories of personal information about you for a business purpose to the following categories of third parties: 

Identifiers:

  • Vendors who provide services on our behalf
  • Online advertising services
  • Internet service providers
  • Data analytics providers
  • Social networks

Online Activity

  • Vendors who provide services on our behalf
  • Online advertising services
  • Internet service providers
  • Data analytics providers
  • Social networks

In addition to the categories of third parties identified above, during the 12-month period prior to the effective date of this Statement, we may have shared personal information about you with the following additional categories of third parties: government regulators and law enforcement. 

California Consumer Privacy Rights

You have certain choices regarding your personal information, as described below.

  • Access: You have the right to request, twice in a 12-month period, that we disclose to you the personal information we have collected, used, disclosed, and sold about you during the past 12 months. 
    Deletion: You have the right to request that we delete certain personal information we have collected from you. 
  • Opt-Out of Sale: You have the right to opt-out of the sale of your personal information. 

How to Submit a Request

  • Deletion: To submit a deletion request, click here or call us at 866-828-9826.
  • Opt-Out of Sale: To opt-out of the sale of your personal information, Do Not Sell My Personal Information, or call us at 866-828-9826.

For questions or concerns about our privacy policies and practices, please contact us at ccpa@gohealthuc.com or 866-828-9826. 

Verifying Requests. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request. If you request access to your personal information, we will not be able to process your request. We do not have sufficient data points to verify your identity and there is no reasonable method by which we can verify your identity to the level of certainty required by the CCPA.

For deletion of your personal information, we may require you to provide any of the following information in order to delete your email address: name, email address and postal address. These will be used to send you a one-time code or password to confirm that you are the sole consumer associated with that email address. 

Additional Information. If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request. 

California Consumer Privacy Statement for Job Applicants

Last Updated: July 31, 2021

This California Consumer Privacy Statement for Job Applicants supplements the GoHealth Urgent Care Privacy Policy. It applies solely to California consumers who are job applicants and addresses personal information we collect online and offline. This Statement does not apply to GoHealth Urgent Care personnel. Further, this Statement does not apply to protected health information ("PHI") that is collected by a covered entity, or business associate governed by the privacy, security, and breach notification rules issued by the United States Department of Health and Human Services, Parts 160 and 164 of Title 45 of the Code of Federal Regulations, established pursuant to the Health Insurance Portability and Accountability Act of 1996 (Public Law 104-191) and the Health Information Technology for Economic and Clinical Health Act (Public Law 111-5). PHI collected by GoHealth is exempt from the California Consumer Privacy Act of 2018 and its implementing regulations (the "CCPA"). 

This California Consumer Privacy Statement for Job Applicants uses certain terms that have the meanings given to them in the CCPA.

The CCPA specifies and defines categories of personal information that may be collected. Using the statutory definitions, we may collect the following categories of personal information about you:

  • Identifiers: identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, internet protocol address, email address, Social Security number, and other similar identifiers
  • Additional Data Subject to Cal. Civ. Code § 1798.80: signature, state identification card number, education, and medical information
  • Protected Classifications: characteristics of protected classifications under California or federal law, such as race, age, gender, medical condition, ancestry, disability, and military and veteran status
  • Online Activity: Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements
  • Employment Information: professional or employment-related information
  • Inferences: inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. 

We may use the personal information collected about you for purposes of managing career opportunities with GoHealth Urgent Care.

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