Video Visit icon with tablet and stethoscope

Easy Access to Urgent Care from Virtually Anywhere in Arkansas

  • Treating adults and children 1-year-old and up
  • Available Monday-Friday 8am-8pm and Saturday-Sunday 9am-5pm
  • Video Visits are in-network with most major insurance plans
  • Patients must physically be located in Arkansas at the time of visit

How It Works

1. Select a Time and Symptom

Our telemedicine service can be used for many common health issues, injuries and illnesses.

2. Complete Online Registration

Enter your information and payment details to receive a link to your session via email or text.

3. Connect to Your Video Visit

Click the link from your email/text to start your Video Visit in a new browser.

Important COVID-19 Information

Center Visit Process: What you need to know

  1. If you have symptoms of COVID-19 (fever, cough, runny nose, chills, sore throat or body aches), please schedule a Video Visit to find out if you should be tested based on testing criteria from the CDC, WHO and federal and state governments. We are now offering COVID-19 Diagnostic and Antibody testing is available 7 days a week at all centers. Please note: Due to limited testing supplies, if you do not have symptoms of COVID-19, you may not receive a COVID-19 diagnostic test.

  2. If you do not have COVID-19 symptoms, please save your spot online. This will save you time and help us safely prepare for you and other patients.

  3. If you cannot check-in online, please sign-in at our kiosk by the front door, then return to your car or wait outside if you’d like. If you’ve opted for SMS from us, our queuing system will text you when a provider is ready to see you inside! Otherwise, our staff will call you when it’s your turn to be seen inside.

Frequently Asked Questions on COVID-19 Testing

Q: Can I walk in for the test?

A: Please schedule a Video Visit for an evaluation with one of our providers prior to coming to a center. Please note: Due to limited testing supplies, if you do not have symptoms of COVID-19, you may not receive a COVID-19 diagnostic test.

Q: How long do I have to wait for test results if I do get tested?

A: COVID-19 swabs are sent to a lab for testing, which could take 7-10 days due to high volume.

Q: Can I get tested for COVID-19 at your locations?

A: Yes, COVID-19 Diagnostic and Antibody testing is available at all centers. If you have symptoms of COVID-19 (fever with cough and/or shortness of breath) please schedule a Video Visit to be evaluated by one of our providers to see if you meet the testing criteria determined by the CDC, WHO, and Mercy.

Virtual Care for the Whole Family

  • Get same-day, quality care via phone, tablet or computer for adults and children 1-year-old and up.
  • Book Video Visits for what kids have the most, such as ear infections, colds, pink eye, rash, allergies and more.
  • Open 7-days a week, including holidays. Kids don’t put their coughs on a calendar, so we don’t adhere to one.

 

Schedule Now

Treatments & Services

With Video Visits, you can access our center providers to have a wide variety of injuries and illnesses treated from the comfort of your home:
  • Allergies
  • Animal or insect bites/stings (minor)
  • Asthma attacks
  • Back & neck pain
  • Bronchitis, chest colds & respiratory infection
  • Burns (minor)
  • Cold sores
  • Cough & Cold
  • COVID-19 Evaluation
  • Diarrhea
  • Fever (mild)
  • Flu
  • Headache
  • Laryngitis
  • Pink eye & eye infection
  • Poison oak, ivy, & sumac
  • Rash & skin infection
  • Sinus infections
  • Sore throat
  • Sprains & strains
  • Sunburn (mild)
  • Urinary problems
  • Urinary tract infection (UTIs)
  • Vomiting & nausea
  • Wheezing

Should I visit
Urgent Care or the ER?

Frequently Asked Questions

How does a Video Visit work?

Similar to WhatsApp, Skype and FaceTime, a Video Visit allows you to meet with a provider via video when you can’t make it to one of our centers. Like an in-person visit, a video visit can be made same-day with no appointment necessary. 15 minutes before your session starts, you will receive an email and/or a text message with a direct link to your video session. Click the link to enter your date of birth and electronically sign any consent form. When you connect to the video session, your provider will be notified and will join.

What conditions do Video Visits cover?

Providers can care for the following areas in a Video Visits: allergies, asthma, wheezing, animal or insect bites (minor), bronchitis, respiratory infection, colds, cough, flu, mild fever, earache, headache, nausea, pink eye, eye infection, poison oak, poison ivy, rash, skin infection, sinus infections, sore throat, laryngitis, sprains & strains, and urinary tract infection (UTIs).

How much does a Video Visit cost?

In-network insurance plans include: Aetna, Allwell/Ambetter/ARTIC, Arbcbs, Cigna/Health Springs, Empower, Humana, Qualchoice, Tricare North, Tricare South, Tricare West, VA / Veterans Affairs, HealthScope, QualChoice, Ambetter and UnitedHealthcare. Without coverage, a Video Visit costs $125. If your Video Visit results in a provider directed visit to one of our physical locations, the copay or $125 payment is applied to the in-center visit cost if you visit within 24 hours.

When can I access a Video Visit?

Video Visits are available Monday-Friday 8am-8pm and Saturday-Sunday 9am-5pm. You can schedule a Video Visit up to 24 hours in advance.

What devices do I need?

You will need a smartphone, tablet, laptop, or desktop w/ internet connection (webcam and mic necessary if using a desktop). Google Chrome is the preferred browser, but Internet Explorer and Firefox are also compatible.

Who can be seen via a Video Visit?

Anyone over the age of 1-year-old who is physically located within Arkansas at the time of the Video Visit can be seen.

How is the after-visit summary handled with a Video Visit?

The after-visit summary (AVS) is available to the patient via Mercy-GoHealth Urgent Care’s online patient portal, available on our website.

Can I receive prescriptions from a Video Visit?

If your provider deems it necessary, prescriptions are handled in the same manner as an in-person visit and are delivered electronically to the patient's pharmacy. Narcotics may not be prescribed during a Video Visit.

Is a Video Visit the same thing as telehealth or telemedicine?

Our Video Visit services fall under the telemedicine category, defined by the American Academy of Family Physicians (AAFP) as "the practice of medicine using technology to deliver care at a distance." Where as, telehealth is defined as "electronic and telecommunications technologies and services used to provide care and services at-a-distance." Our providers and teledoctors are experienced with the tools and technology to provide the same amazing care you'd find in one of our centers. 

COVID-19 icon
COVID-19 Testing Information