How It Works

1. Select a Time For Your Virtual Visit Evaluation

A ChristianaCare-GoHealth Urgent Care provider will evaluate you via video.

2. Complete Your Online Registration

Enter your information and payment details to receive a link to your session via email or text.

3. Connect to Your Virtual Visit Using Secure Link

Your provider will order an in-center test after your Virtual Visit Evaluation is complete.

Frequently Asked Questions

How does a Virtual Visit work?

Similar to WhatsApp, Skype and FaceTime, a Virtual Visit allows you to meet with a provider via video when you can’t make it to one of our centers. Like an in-person visit, a video visit can be made same-day by booking a visit from our website. 15 minutes before your session starts, you will receive an email and/or a text message with a direct link to your video session. Click the link to enter your date of birth and electronically sign any consent form. When you connect to the video session, your provider will be notified and will join.

When can I access a Virtual Visit?

Virtual Visits are available Monday-Friday 8am-8pm and Saturday-Sunday 8am-4pm. You can schedule a Virtual Visit up to 72 hours in advance.

What devices do I need?

You will need a smartphone, tablet, laptop, or desktop w/ internet connection (webcam and mic necessary if using a desktop). Google Chrome is the preferred browser, but Internet Explorer and Firefox are also compatible. 

How is the after-visit summary handled with a Virtual Visit?

The after-visit summary (AVS) is available to the patient via ChristianaCare-GoHealth Urgent Care’s online patient portal, available on our website.

Is a Virtual Visit the same thing as telehealth or telemedicine?

Our Virtual Visit services fall under the telemedicine category, defined by the American Academy of Family Physicians (AAFP) as “the practice of medicine using technology to deliver care at a distance.” Where as, telehealth is defined as “electronic and telecommunications technologies and services used to provide care and services at-a-distance.” Our providers and teledoctors are experienced with the tools and technology to provide the same amazing care you’d find in one of our centers. 

What is the difference between the PCR and Rapid COVID-19 (Abbott ID NOW) Test?

Both the PCR and the rapid Abbott ID NOW COVID-19 tests can detect SARS-CoV2, the virus that causes COVID-19, by amplifying the genetic code at a higher sensitivity than antigen tests. Although they are both NAAT tests, the difference between PCR and Abbott ID NOW is how the amplification is achieved. PCR is a technology that uses temperature cycling to create high fidelity copies of genetic code. This is the gold standard method of amplifying genetic code, but the need to raise and lower the temperature repeatedly takes time. In contrast, isothermal molecular amplification tests, such as Abbott's ID NOW, can accomplish a similar outcome at a single temperature. Without the need to wait for temperature changes, this method runs slightly faster.

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COVID-19 Testing Information