Easy Access to Urgent Care from Virtually Anywhere in Delaware

  • Treating adults and children 1-year-old and up
  • Available Monday-Friday 8am-8pm, Saturday-Sunday 8am-4pm
  • Video Visits are in-network with most major insurance plans
  • Patients must be physically located in Delaware at time of visit 

How It Works

1. Select a Time and Symptom

Our telemedicine service can be used for many common health issues, injuries and illnesses.

2. Complete Online Registration

Enter your information and payment details to receive a link to your session via email or text.

3. Connect to Your Video Visit

Click the link from your email/text to start your Video Visit in a new browser.

Virtual Care for the Whole Family

  • Get same-day, quality care via phone, tablet or computer for adults and children 1-year-old and up.
  • Book Video Visits for what kids have the most, such as ear infections, colds, pink eye, rash, allergies and more.
  • Open 7-days a week, including holidays. Kids don’t put their coughs on a calendar, so we don’t adhere to one.


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Treatments & Services

With Video Visits, you can access our center providers to have a wide variety of injuries and illnesses treated from the comfort of your home:
  • Allergies
  • Animal or insect bites/stings (minor)
  • Asthma attacks
  • Back & neck pain
  • Bronchitis, chest colds & respiratory infection
  • Burns (minor)
  • Cold sores
  • Cough & Cold
  • COVID-19 Evaluation
  • Diarrhea
  • Flu
  • Headache
  • Laryngitis
  • Pink eye & eye infection
  • Poison oak, ivy, & sumac
  • Rash & skin infection
  • Sinus infections
  • Sore throat
  • Sprains & strains
  • Sunburn (mild)
  • Urinary problems
  • Urinary tract infection (UTIs)
  • Vaginal discomfort (no pap smear)
  • Vomiting & nausea
  • Wheezing

Should I visit
Urgent Care or the ER?

Frequently Asked Questions

How does a Video Visit work?

Similar to WhatsApp, Skype and FaceTime, a Video Visit allows you to meet with a provider via video when you can’t make it to one of our centers. Like an in-person visit, a video visit can be made same-day by booking a visit from our website. 15 minutes before your session starts, you will receive an email and/or a text message with a direct link to your video session. Click the link to enter your date of birth and electronically sign any consent form. When you connect to the video session, your provider will be notified and will join.

What conditions do Video Visits cover?

Providers can care for the following areas in a Video Visits: allergies, asthma, wheezing, animal or insect bites (minor), bronchitis, respiratory infection, colds, cough, flu, mild fever, earache, headache, nausea, pink eye, eye infection, poison oak, poison ivy, rash, skin infection, sinus infections, sore throat, laryngitis, sprains & strains, and urinary tract infection (UTIs).

How much does a Video Visit cost?

In-network insurance plans include: Aetna (including ChristianaCare employee health plan), Amerihealth Caritas, Anthem, Cigna, DE Medicaid, Highmark, Humana, IBC, and UnitedHealthcare. Without insurance coverage, a Video Visit costs $140. If your Video Visit results in a provider directed visit to one of our physical locations, this $140 payment is applied to the in-center visit cost if you visit within 24 hours.

When can I access a Video Visit?

Video Visits are available Monday-Friday 8am-8pm and Saturday-Sunday 8am-4pm. You can schedule a Video Visit up to 24 hours in advance.

What devices do I need?

You will need a smartphone, tablet, laptop, or desktop w/ internet connection (webcam and mic necessary if using a desktop). Google Chrome is the preferred browser, but Internet Explorer and Firefox are also compatible. 

Who can be seen via a Video Visit?

Anyone over the age of 1-year-old who is physically located within Delaware at the time of the Video Visit can be seen by our urgent care providers.

How is the after-visit summary handled with a Video Visit?

The after-visit summary (AVS) is available to the patient via ChristianaCare-GoHealth Urgent Care’s online patient portal, available on our website.

Can I receive prescriptions from a Video Visit?

If your provider deems it necessary, prescriptions are handled in the same manner as an in-person visit and are delivered electronically to the patient's pharmacy. Narcotics may not be prescribed during a Video Visit.

Is a Video Visit the same thing as telehealth or telemedicine?

Our Video Visit services fall under the telemedicine category, defined by the American Academy of Family Physicians (AAFP) as “the practice of medicine using technology to deliver care at a distance.” Where as, telehealth is defined as “electronic and telecommunications technologies and services used to provide care and services at-a-distance.” Our providers and teledoctors are experienced with the tools and technology to provide the same amazing care you’d find in one of our centers. 

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