With Video Visits, you can connect directly with a ChristianaCare-GoHealth Urgent Care provider from wherever you are in Delaware.
Available Monday-Friday 8am-8pm, Saturday-Sunday 8am-4pm.
COVID-19: Minimize exposure to yourself and others by using Video Visits to see a provider for COVID-19 symptoms or other urgent care needs from the safety of your home.
Schedule a Video Visit
Similar to WhatsApp, Skype and FaceTime, a Video Visit allows you to meet with a provider via video when you can’t make it to one of our centers. Like an in-person visit, a video visit can be made same-day by booking a visit from our website. 15 minutes before your session starts, you will receive an email and/or a text message with a direct link to your video session. Click the link to enter your date of birth and electronically sign any consent form. When you connect to the video session, your provider will be notified and will join.
Providers can care for the following areas in a Video Visits: allergies, asthma, wheezing, animal or insect bites (minor), bronchitis, respiratory infection, colds, cough, flu, mild fever, earache, headache, nausea, pink eye, eye infection, poison oak, poison ivy, rash, skin infection, sinus infections, sore throat, laryngitis, sprains & strains, and urinary tract infection (UTIs).
In-network insurance plans include: Aetna (including ChristianaCare employee health plan), Amerihealth Caritas, Anthem, Cigna, DE Medicaid, Highmark, Humana, IBC, and UnitedHealthcare. Without insurance coverage, a Video Visit costs $140. If your Video Visit results in a provider directed visit to one of our physical locations, this $140 payment is applied to the in-center visit cost if you visit within 24 hours.
Video Visits are available Monday-Friday 8am-8pm and Saturday-Sunday 8am-4pm. You can schedule a Video Visit up to 24 hours in advance.
You will need a smartphone, tablet, laptop, or desktop w/ internet connection (webcam and mic necessary if using a desktop). Google Chrome is the preferred browser, but Internet Explorer and Firefox are also compatible.
Anyone over the age of 1-year-old who is physically located within Delaware at the time of the Video Visit can be seen by our urgent care providers.
The after-visit summary (AVS) is available to the patient via ChristianaCare-GoHealth Urgent Care’s online patient portal, available on our website.
If your provider deems it necessary, prescriptions are handled in the same manner as an in-person visit and are delivered electronically to the patient's pharmacy. Narcotics may not be prescribed during a Video Visit.
Our Video Visit services fall under the telemedicine category, defined by the American Academy of Family Physicians (AAFP) as “the practice of medicine using technology to deliver care at a distance.” Where as, telehealth is defined as “electronic and telecommunications technologies and services used to provide care and services at-a-distance.” Our providers and teledoctors are experienced with the tools and technology to provide the same amazing care you’d find in one of our centers.
Stay Healthy, Delaware!
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