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Easy Access to Virtual Care from the Comfort of Your Home

  • Treating adults and children 1-year-old and up
  • Available Monday-Friday 8am-8pm, Saturday-Sunday 9am-5pm
  • A Virtual Visit costs $125 without insurance. If your Virtual Visit requires a follow up in person, your copay or $125 payment is applied to your in-center visit, if completed within 24 hours.
  • You must be physically located in the State of North Carolina at time of visit to qualify
  • If you need assistance, please call 336-443-6064

How It Works

1. Select a time and symptom

Our telemedicine service can be used for many common health issues, injuries and illnesses.

2. Complete online registration

Enter your information and payment details to receive a link to your session via email or text.

3. Connect to your Virtual Visit

Click the link from your email/text to start your Virtual Visit.

Treatments & Services

Virtual Visits can be used for a wide variety of injuries and illnesses from anywhere in North Carolina
  • Allergies
  • Animal or insect bites/stings (minor)
  • Asthma attacks
  • Back & neck pain
  • Bronchitis, chest colds & respiratory infection
  • Burns (minor)
  • Cold sores
  • Cough & Cold
  • COVID-19 Evaluation
  • Diarrhea
  • Fever (mild)
  • Flu
  • Headache
  • Laryngitis
  • Pink eye & eye infection
  • Poison oak, ivy, & sumac
  • Rash & skin infection
  • Sinus infections
  • Sore throat
  • Sprains & strains
  • Sunburn (mild)
  • Urinary problems
  • Urinary tract infection (UTIs)
  • Vomiting & nausea

Should I visit
Urgent Care or the ER?

PCP Virtual Care

Video Care for the Whole Family

  • Get same-day, quality care via phone, tablet or computer for adults and children 1-year-old and up.
  • Book Virtual Visits for what kids have the most, such as colds, pink eye, rash, allergies and more.
  • Open 7-days a week, including holidays. Kids don’t put their coughs on a calendar, so we don’t adhere to one.

 

Schedule Now

Virtual Care Options You Can Trust

Novant Health-GoHealth Urgent Care can take care of all your immediate care needs, either in-center or via video. However, if you would like to see your Novant Health Primary Care Provider or Pediatrician via Virtual Care, please click the button below.

Schedule Virtual Care with Your PCP

Frequently Asked Questions

Does my insurance plan cover Virtual Visits?

In-network insurance plans include: Aetna, Anthem, BlueCross and BlueShield of NC, Bright Health, CareFirst, Cigna, Employee Health Plan, Humana, Humana Military Tricare, MedCost, Medicaid, Medicare, Optima Health, UnitedHealthcare and VA MISSION Act. Without coverage, a Virtual Visit costs $125. If your Virtual Visit results in an in-person visit to one of our physical locations, your $125 payment is applied to the in-center visit cost if you visit within 24 hours.

How does a Virtual Visit work?

Similar to WhatsApp, Skype and FaceTime, a Virtual Visit allows you to meet with a provider via video when you can’t make it to one of our urgent care centers. Like an in-person visit, a Virtual Visit can be made same-day. 15 minutes before your session starts, you will receive an email and/or a text message with a direct link to your video session. Click the link to enter your date of birth and electronically sign the consent forms. When you connect to the video session, your provider will be notified and will join.

What conditions do Virtual Visits cover?

Providers can care for the following areas in a Virtual Visits: allergies, asthma, minor animal and insect bites, bronchitis, respiratory infection, colds, cough, flu, mild fever, headache, nausea, pink eye, eye infection, poison oak, poison ivy, rash, skin infection, sinus infections, sore throat, laryngitis, sprains & strains, and urinary tract infection (UTIs).

What do I need for a Virtual Visit?

You will need an internet-enabled device with a camera and a microphone, such as a smartphone, tablet, laptop, or desktop computer. Google Chrome is the preferred browser, but Internet Explorer and Firefox are also compatible.

Who can be seen with a Virtual Visit?

Anyone over the age of 1 who is physically located within North Carolina during the Virtual Visit.

How are the after-visit summary and prescriptions handled with a Virtual Visit?

The after-visit summary (AVS) is available to the patient via MyChart. A link will be sent to the patient's email following the visit. Prescriptions are handled in the same manner as an in-person visit and are delivered electronically to the patient's pharmacy. Narcotics will not be prescribed during the visit.

When can I access a Virtual Visit?

Virtual Visits are available Monday-Friday 8am-8pm and Saturday-Sunday 9am-5pm.

Can I receive prescriptions from a Virtual Visit?

Yes. Prescriptions are handled in the same manner as an in-person visit and are delivered electronically to the patient's pharmacy. Narcotics will not be prescribed during a Virtual Visit.

Is a Virtual Visit the same thing as telehealth or telemedicine?

Our Virtual Visit services fall under the telemedicine category, defined by the American Academy of Family Physicians (AAFP) as “the practice of medicine using technology to deliver care at a distance. Our providers and teledoctors are experienced with the tools and technology to provide the same amazing care you’d find in one of our centers.

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