COVID-19 Testing Information

COVID-19 Diagnostic Testing is available every day. Our providers can evaluate you in-center or via Video Visit.

If you are experiencing symptoms or know of a COVID-19 exposure in the last 10 days, please select one of our designated COVID-19 testing centers or schedule a Video Visit. Exposed patients should wait 5-7 days after exposure before being tested.

Find your test results on the Patient Portal. 

Schedule Video Visit

Expert Care - From the Comfort of Your Home

Connect with a Novant Health-GoHealth Urgent Care provider via video from wherever you are in North Carolina with a phone, tablet or computer. Virtual Visits are available 7 days a week, including evenings and holidays. 

COVID-19: Minimize exposure to yourself and others by using Video Visits to be evaluated for COVID-19 symptoms from the safety of your home.

Schedule Urgent Care Video Visit

Easy Access to Virtual Care from the Comfort of Your Home

  • Treating adults and children 1-year-old and up
  • Available Monday-Friday 8am-8pm, Saturday-Sunday 9am-5pm
  • A Video Visit costs $125 without insurance. If your Video Visit requires a follow up in person, your copay or $125 payment is applied to your in-center visit, if completed within 24 hours.
  • You must be physically located in the State of North Carolina at time of visit to qualify
  • If you need assistance, please call 336-443-6064

How It Works

1. Select a time and symptom

Our telemedicine service can be used for many common health issues, injuries and illnesses.

2. Complete online registration

Enter your information and payment details to receive a link to your session via email or text.

3. Connect to your Video Visit

Click the link from your email/text to start your Video Visit.

Treatments & Services

Video Visits can be used for a wide variety of injuries and illnesses from anywhere in North Carolina
  • Allergies
  • Animal or insect bites/stings (minor)
  • Asthma attacks
  • Back & neck pain
  • Bronchitis, chest colds & respiratory infection
  • Burns (minor)
  • Cold sores
  • Cough & Cold
  • COVID-19 Evaluation
  • Diarrhea
  • Fever (mild)
  • Flu
  • Headache
  • Laryngitis
  • Pink eye & eye infection
  • Poison oak, ivy, & sumac
  • Rash & skin infection
  • Sinus infections
  • Sore throat
  • Sprains & strains
  • Sunburn (mild)
  • Urinary problems
  • Urinary tract infection (UTIs)
  • Vomiting & nausea

Should I visit
Urgent Care or the ER?

Find Out Here

If you have a life-threatening condition, call 911 or visit the ER.

PCP Virtual Care

Video Care for the Whole Family

  • Get same-day, quality care via phone, tablet or computer for adults and children 1-year-old and up.
  • Book Video Visits for what kids have the most, such as colds, pink eye, rash, allergies and more.
  • Open 7-days a week, including holidays. Kids don’t put their coughs on a calendar, so we don’t adhere to one.

 

Schedule Now

Virtual Care Options You Can Trust

Novant Health-GoHealth Urgent Care can take care of all your immediate care needs, either in-center or via video. However, if you would like to see your Novant Health Primary Care Provider or Pediatrician via Virtual Care, please click the button below.

Schedule Virtual Care with Your PCP

Frequently Asked Questions

How much does a Video Visit cost?

Video Visits have zero up-front cost to patients under Medicare/Medicaid and most other major insurance plans during the public health emergency.

Does my insurance plan cover Video Visits?

In-network insurance plans include: Aetna, Anthem, BlueCross and BlueShield of NC, Bright Health, CareFirst, Cigna, Employee Health Plan, Humana, Humana Military Tricare, MedCost, Medicaid, Medicare, Optima Health, UnitedHealthcare and VA MISSION Act. Without coverage, a Video Visit costs $125. If your Video Visit results in an in-person visit to one of our physical locations, your $125 payment is applied to the in-center visit cost if you visit within 24 hours.

How does a Video Visit work?

Similar to WhatsApp, Skype and FaceTime, a Video Visit allows you to meet with a provider via video when you can’t make it to one of our urgent care centers. Like an in-person visit, a Video Visit can be made same-day. 15 minutes before your session starts, you will receive an email and/or a text message with a direct link to your video session. Click the link to enter your date of birth and electronically sign the consent forms. When you connect to the video session, your provider will be notified and will join.

What conditions do Video Visits cover?

Providers can care for the following areas in a Video Visits: allergies, asthma, minor animal and insect bites, bronchitis, respiratory infection, colds, cough, flu, mild fever, headache, nausea, pink eye, eye infection, poison oak, poison ivy, rash, skin infection, sinus infections, sore throat, laryngitis, sprains & strains, and urinary tract infection (UTIs).

What do I need for a Video Visit?

You will need an internet-enabled device with a camera and a microphone, such as a smartphone, tablet, laptop, or desktop computer. Google Chrome is the preferred browser, but Internet Explorer and Firefox are also compatible.

Who can be seen with a Video Visit?

Anyone over the age of 1 who is physically located within North Carolina during the Video Visit.

How are the after-visit summary and prescriptions handled with a Video Visit?

The after-visit summary (AVS) is available to the patient via MyChart. A link will be sent to the patient's email following the visit. Prescriptions are handled in the same manner as an in-person visit and are delivered electronically to the patient's pharmacy. Narcotics will not be prescribed during the visit.

When can I access a Video Visit?

Video Visits are available Monday-Friday 8am-8pm and Saturday-Sunday 9am-5pm.

Can I receive prescriptions from a Video Visit?

Yes. Prescriptions are handled in the same manner as an in-person visit and are delivered electronically to the patient's pharmacy. Narcotics will not be prescribed during a Video Visit.

Is a Video Visit the same thing as telehealth or telemedicine?

Our Video Visit services fall under the telemedicine category, defined by the American Academy of Family Physicians (AAFP) as “the practice of medicine using technology to deliver care at a distance. Our providers and teledoctors are experienced with the tools and technology to provide the same amazing care you’d find in one of our centers.

Stay Healthy, North Carolina!

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COVID-19 Testing Information