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Easy access to expert healthcare from the comfort of your bed, sofa, or really…anywhere.

  • Virtual Visits are offered at no out-of-pocket cost if you are enrolled in PacificSource Health Plan
  • Not on the PacificSource Health Plan? We're also in network with Medicare, Aetna, CareOregon, MODA, Regence and UnitedHealthcare
  • $49 cash payment without insurance 
  • Available everyday from 8am to 8pm.
  • If you need any assistance, please call 503-667-1808 or email [email protected]
  • We treat adults and children 1-year-old and up for colds, flu, minor cuts and burns, rash, pink eye and more
  • (see full list below)

Important COVID-19 Information

Center Visit Process: What you need to know

  1. We are now offering rapid COVID-19 testing, with results in 15 mins or less. If you have symptoms of COVID-19 (fever with a cough and/or shortness of breath), please schedule a Virtual Visit to find out if you should be tested based on criteria from the CDC, WHO, and Legacy Health. A provider who will refer you for testing at one of our local GoHealth Urgent Care centers if testing criteria is met.

  2. If you are a front-line medical personnel or a first responder (police, fire and other emergency personnel), our rapid COVID-19 testing is available to you. Learn more here.

  3. If you cannot schedule a Virtual Visit, please save your spot online. This will save you time and help us safely prepare for you and other patients.

  4. If you cannot check-in online, please check-in at the front, then return to your car or wait outside. If you’ve opted for SMS from us, our queuing system will text you when a provider is ready to see you inside! Otherwise, our staff will call you when it’s your turn to be seen inside.

Frequently Asked Questions on COVID-19 Testing

Q: Can I get tested for COVID-19 at your centers?

A: Yes, we currently offer rapid COVID-19 testing if clinically indicated after a Virtual Visit with a provider.

Q: Can I walk in for the test?

A: Please schedule a Virtual Visit prior to coming into a center for a COVID-19 Evaluation. If clinically appropriate based on CDC and state guidelines, our provider will schedule you for an in-person rapid COVID-19 test at one of our centers.

Q: Should I go to the ER if I have COVID-19 symptoms?

A: If your symptoms are severe (trouble breathing, chest pain, fainting, uncontrollable pain) and you feel like you need to be hospitalized, you should seek emergency care right away. However, if your symptoms are mild to moderate we are recommending you stay home to self-quarantine, while continuing to monitor symptoms.

No Out-Of-Pocket Costs for Virtual Visits with Medicare!

During this public health emergency surrounding COVID-19, Medicare beneficiaries can now book a Virtual Visit or telemedicine appointments for zero out-of-pocket cost. Receive the same great care from a Legacy-GoHealth Urgent Care provider or teledoc from the safety of your home. If your symptoms are severe (trouble breathing, chest pain, fainting, uncontrollable pain), you should seek emergency care right away at your nearest ER.

Schedule Virtual Visit

How It Works

1. Select a time and symptom

Our telemedicine service can be used for many common health issues, injuries and illnesses.

2. Complete online registration

Enter your name and contact information and complete payment to receive video session link.

3. Connect to your video session

Click the video session link from your email or text messages to start your Virtual Visit.

Treatments & Services

  • Virtual Visits are offered at no out-of-pocket cost to you if you are enrolled in PacificSource Health Plan
  • Also in-network with Medicare, Aetna, CareOregon, MODA, Regence, and UnitedHealthcare
  • $49 cash payment without insurance
  • Virtual Visits are available to adults and children 1-year-old and up
  • Book same-day or next-day Virtual Visits with experienced Legacy-GoHealth Urgent Care telemedicine providers or teledoctors.
Non-life-threatening injuries and illnesses need immediate care, too. We cover:
  • Allergies
  • Animal or insect bites/stings (minor)
  • Asthma attacks
  • Back & neck pain
  • Bronchitis, chest colds & respiratory infection
  • Burns (minor)
  • Cold sores
  • Cough & Cold
  • COVID-19 Evaluation
  • Diarrhea
  • Earache
  • Fever (mild)
  • Flu
  • Headache
  • Laryngitis
  • Pink eye & eye infection
  • Poison oak, ivy, & sumac
  • Rash & skin infection
  • Sinus infections
  • Sore throat
  • Sprains & strains
  • Strep Throat
  • Sunburn (mild)
  • Urinary problems
  • Urinary tract infection (UTIs)
  • Vomiting & nausea
  • Wheezing

Should I visit
Urgent Care or the ER?

Frequently Asked Questions

How does a Virtual Visit work?

Similar to WhatsApp, Skype and FaceTime, a Virtual Visit allows you to meet with a provider via video when you can’t make it to one of our centers. Like an in-person visit, a Virtual Visit can be made same-day with no appointment necessary. 15 minutes before your session starts, you will receive an email and/or a text message with a direct link to your video session. Click the link to enter your date of birth and electronically sign any consent form. When you connect to the video session, your provider will be notified and will join.

What conditions do Virtual Visits cover?

Providers can care for the following areas in a Virtual Visits: allergies, asthma attacks, wheezing, animal or insect bites (minor), bronchitis, respiratory infection, colds, cough, flu, mild fever, earache, ear infection, headache, migraine, pink eye, eye infection, poison oak, poison ivy, rash, skin infection, sinus infections, sore throat, laryngitis, strep, sprains & strains, and urinary tract infection (UTIs).

How much does a Virtual Visit cost?

Virtual Visits are now covered under PacificSource as well as most major insurance plans including Medicare, Aetna, CareOregon, MODA, Regence and UnitedHealthcare. Without coverage, a Virtual Visit costs $49. If your Virtual Visit results in a provider directed visit to one of our physical locations, the copay or $49 payment is applied to the in-center visit cost if you visit within 24 hours.

When can I access a Virtual Visit?

Virtual Visits are available everyday from 8am-8pm. You can schedule a Virtual Visit up to 24 hours in advance.

What devices do I need?

You will need a smartphone, tablet, laptop, or desktop w/ internet connection (webcam and mic necessary if using a desktop). Google Chrome is the preferred browser, but Internet Explorer and Firefox are also compatible.

Who can be seen via a Virtual Visit?

Anyone over the age of 1-year-old who is physically located within Connecticut at the time of the Virtual Visit can be seen.

How is the after-visit summary handled with a Virtual Visit?

The after-visit summary (AVS) is available to the patient via Legacy-GoHealth Urgent Care online patient portal, available on our website.

Can I receive prescriptions from a Virtual Visit?

If your provider deems it necessary, prescriptions are handled in the same manner as an in-person visit and are delivered electronically to the patient's pharmacy. Narcotics may not be prescribed during a Virtual Visit.

Is a Virtual Visit the same thing as telehealth or telemedicine?

Our Virtual Visit services fall under the telemedicine category, defined by the American Academy of Family Physicians (AAFP) as “the practice of medicine using technology to deliver care at a distance.” Where as, telehealth is defined as “electronic and telecommunications technologies and services used to provide care and services at-a-distance.” Our providers and teledoctors are experienced with the tools and technology to provide the same amazing care you’d find in one of our centers.

COVID-19 icon
COVID-19 Testing Information