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Easy Access to Care from Virtually Anywhere in NY

  • Treating adults and children 1-year-old and up, including Pediatric Care.
  • Available 7 days a week, 365 days a year
  • Patient must physically be located in the state of New York at the time of visit

How It Works

1. Select a time and symptom

Available every day, for common health issues as well as COVID-19 symptom evaluation.

2. Complete online registration

Enter your information and payment details to receive a link to your session via email or text.

3. Connect to your Virtual Visit

Click the session link from your email or text message to start your Virtual Visit.

Important COVID-19 Information

  1.  If you wish to be evaluated for COVID-19 for care or testing, please use our Virtual Visits or our Pediatric Virtual Visits services. For your own safety, and that of other patients and our team, you can be evaluated via video and also discuss testing options before visiting a center.
  2. If you prefer to visit a center for care, we strongly recommend that you save your spot online. This provides greater convenience to you, and allows our team to prepare for your visit.
  3. We ask that all patients please wear a mask when entering a center. If you do not have a mask, we are happy to provide one to you - please let us know when you arrive.
  4. Whether you have checked-in online or are just walking in for a visit, we ask that you call the center upon arrival and a member of our team will provide you with more information about your visit before entering.

Frequently Asked Questions on COVID-19

Q: Can I get tested for COVID-19?

​​​​​​A: If you wish to be evaluated for COVID-19 for care or testing, please use our Virtual Visits or our Pediatric Virtual Visits services. For your own safety, and that of other patients and our team, you can be evaluated via video and also discuss testing options before visiting a center. 

Q: Do I need an appointment for the test and can I walk in?

​​​​​​A: ​​​​​​If you prefer to visit a center for care, we strongly recommend that you save your spot online. This provides greater convenience to you, and allows our team to prepare for your visit.

  • We ask that all patients please wear a mask when entering a center. If you do not have a mask, we are happy to provide one to you - please let us know when you arrive. 
  • Whether you have checked-in online or are just walking in for a visit, we ask that you call the center upon arrival and a member of our team will provide you with more information about your visit before entering

Q: I've recovered from COVID-19, how can I help?

If you recovered from COVID-19, you can help others do the same. Sign up to participate in research studies, so our scientists can better understand and treat COVID-19—and become a plasma donor as you may now have antibodies that can help critically ill patients recover faster. Use the link to become a plasma donor: https://feinstein.northwell.edu/.

Q: Should I go to the ER if I have COVID-19 symptoms

​​​​​​A: If your symptoms are severe (trouble breathing, chest pain, fainting, uncontrollable pain) or you feel like you need to be hospitalized, you should seek emergency care right away. If your symptoms are mild to moderate, you can save your spot at a center or schedule a Virtual Visit.

Q: What if I wish to be seen for non-COVID-19 related illness or injury?

​​​​​​A: As always, we are available to care for non-life threatening illness or injuries in all of our centers. We still strongly recommend that patients save their spot and check-in online for their in-center visit, and ask that our temporary protocol is followed for your safety. Alternatively, many common illnesses and injuries can be evaluated via Virtual Visit service. See the full list here.

Treatments & Services

Virtual Visits can treat a wide variety of injuries and illnesses from anywhere you are in New York State:
  • Allergies
  • Animal or insect bites/stings (minor)
  • Asthma attacks
  • Back & neck pain
  • Bronchitis, chest colds & respiratory infection
  • Burns (minor)
  • Cold sores
  • Cough & Cold
  • COVID-19 Evaluation
  • Diarrhea
  • Fever (mild)
  • Flu
  • Headache
  • Laryngitis
  • Pink eye & eye infection
  • Poison oak, ivy, & sumac
  • Rash & skin infection
  • Sinus infections
  • Sore throat
  • Sprains & strains
  • Sunburn (mild)
  • Urinary problems
  • Urinary tract infection (UTIs)
  • Vomiting & nausea
  • Wheezing

Should I visit
Urgent Care or the ER?

Frequently Asked Questions

How does a Virtual Visit work?

Similar to WhatsApp, Skype and FaceTime, a Virtual Visit allows you to meet with a provider via video when you can’t make it to one of our centers. Like an in-person visit, a virtual visit can be made same-day with no appointment necessary. 15 minutes before your session starts, you will receive an email and/or a text message with a direct link to your video session. Click the link to enter your date of birth and electronically sign any consent form. When you connect to the video session, your provider will be notified and will join.

What conditions do Virtual Visits cover?

Providers can care for the following areas in a Virtual Visits: allergies, asthma, wheezing, animal or insect bites (minor), bronchitis, respiratory infection, colds, cough, flu, mild fever, earache, headache, nausea, pink eye, eye infection, poison oak, poison ivy, rash, skin infection, sinus infections, sore throat, laryngitis, sprains & strains, and urinary tract infection (UTIs).

How much does a Virtual Visit cost?

In-network insurance plans include: Aetna, Cigna, Medicare, Healthfirst, and UnitedHealthcare.  Without coverage, a Virtual Visit costs $75. If your Virtual Visit results in a provider directed visit to one of our physical locations, the copay or $75 payment is applied to the in-center visit cost if you visit within 24 hours.

When can I access a Virtual Visit?

Virtual Visits are available Monday-Friday 8am-8pm and Saturday-Sunday 9am-5pm. Book same-day or next-day Virtual Visits with experienced Northwell Health-GoHealth Urgent Care telemedicine providers or teledoctors.

What devices do I need?

You will need a smartphone, tablet, laptop, or desktop w/ internet connection (webcam and mic necessary if using a desktop). Google Chrome is the preferred browser, but Internet Explorer and Firefox are also compatible.

Who can be seen via a Virtual Visit?

Anyone over the age of 1 year who is physically located within the State of New York at the time of the Virtual Visit can be seen.

How is the after-visit summary handled with a Virtual Visit?

The after-visit summary (AVS) is available to the patient via Northwell Health-GoHealth Urgent Care’s online patient portal, available on our website.

Can I receive prescriptions from a Virtual Visit?

If your provider deems it necessary, prescriptions are handled in the same manner as an in-person visit and are delivered electronically to the patient's pharmacy. Narcotics may not be prescribed during a Virtual Visit.

Is a Virtual Visit the same thing as telehealth or telemedicine?

Where as, telehealth is defined as "electronic and telecommunications technologies and services used to provide care and services at-a-distance." Our providers and teledoctors are experienced with the tools and technology to provide the same amazing care you'd find in one of our centers.