Virtual Visit icon with tablet and stethoscope

Easy Access to Urgent Care from Virtually Anywhere in Missouri

  • Treating adults and children 1-year-old and up
  • Available Monday-Friday 8am-8pm and Saturday-Sunday 9am-5pm
  • Virtua Visits are in-network with most major insurance plans
  • Patients must physically be located in Missouri at the time of visit

How It Works

1. Select a Time and Symptom

Our telemedicine service can be used for many common health issues, injuries and illnesses.

2. Complete Online Registration

Enter your information and payment details to receive a link to your session via email or text.

3. Connect to Your Virtual Visit

Click the link from your email/text to start your Virtual Visit in a new browser.

Virtual Care for the Whole Family

  • Get same-day, quality care via phone, tablet or computer for adults and children 1-year-old and up.
  • Book Virtual Visits for what kids have the most, such as ear infections, colds, pink eye, rash, allergies and more.
  • Open 7-days a week, including holidays. Kids don’t put their coughs on a calendar, so we don’t adhere to one.

 

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Treatments & Services

With Virtual Visits, you can access our center providers to have a wide variety of injuries and illnesses treated from the comfort of your home:
  • Allergies
  • Animal or insect bites/stings (minor)
  • Asthma attacks
  • Back & neck pain
  • Bronchitis, chest colds & respiratory infection
  • Burns (minor)
  • Cold sores
  • Cough & Cold
  • COVID-19 Evaluation
  • Diarrhea
  • Flu
  • Headache
  • Laryngitis
  • Pink eye & eye infection
  • Poison oak, ivy, & sumac
  • Rash & skin infection
  • Sinus infections
  • Sore throat
  • Sprains & strains
  • Sunburn (mild)
  • Urinary problems
  • Urinary tract infection (UTIs)
  • Vomiting & nausea
  • Wheezing

Should I visit
Urgent Care or the ER?

Frequently Asked Questions

How does a Virtual Visit work?

Similar to WhatsApp, Skype and FaceTime, a Virtual Visit allows you to meet with a provider via video when you can’t make it to one of our centers. Like an in-person visit, a Virtual Visit can be made same-day. 15 minutes before your session starts, you will receive an email and/or a text message with a direct link to your video session. Click the link to enter your date of birth and electronically sign any consent form. When you connect to the video session, your provider will be notified and will join.

What conditions do Virtual Visits cover?

Providers can care for the following areas in a Virtual Visits: allergies, asthma, wheezing, animal or insect bites (minor), bronchitis, respiratory infection, colds, cough, flu, mild fever, earache, headache, nausea, pink eye, eye infection, poison oak, poison ivy, rash, skin infection, sinus infections, sore throat, laryngitis, sprains & strains, and urinary tract infection (UTIs).

How much does a Virtual Visit cost?

In-network insurance plans include: including: Aetna, Anthem, Missouri State Medicare, Humana, Missouri Care, Multi Plan, Tricare Humana Military, Tricare Health Net, Tricare North, Tricare South, Tricare West, VA / Veterans Affairs and UnitedHealthcare. Without coverage, a Virtual Visit costs $125. If your Virtual Visit results in a provider directed visit to one of our physical locations, the copay or $125 payment is applied to the in-center visit cost if you visit within 24 hours.

When can I access a Virtual Visit?

Virtual Visits are available Monday-Friday 8am-8pm and Saturday-Sunday 9am-5pm. You can schedule a Virtual Visit up to 24 hours in advance.

What devices do I need?

You will need a smartphone, tablet, laptop, or desktop w/ internet connection (webcam and mic necessary if using a desktop). Google Chrome is the preferred browser, but Internet Explorer and Firefox are also compatible. 

Who can be seen via a Virtual Visit?

Anyone over the age of 1-year-old who is physically located within Missouri at the time of the Virtual Visit can be seen.

How is the after-visit summary handled with a Virtual Visit?

The after-visit summary (AVS) is available to the patient via Mercy-GoHealth Urgent Care’s online patient portal, available on our website.

Can I receive prescriptions from a Virtual Visit?

If your provider deems it necessary, prescriptions are handled in the same manner as an in-person visit and are delivered electronically to the patient's pharmacy. Narcotics may not be prescribed during a Virtual Visit.

Is a Virtual Visit the same thing as telehealth or telemedicine?

Our Virtual Visit services fall under the telemedicine category, defined by the American Academy of Family Physicians (AAFP) as "the practice of medicine using technology to deliver care at a distance." Where as, telehealth is defined as "electronic and telecommunications technologies and services used to provide care and services at-a-distance." Our providers and teledoctors are experienced with the tools and technology to provide the same amazing care you'd find in one of our centers. 

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