Identity and Access Administrator Analyst
Remote, | IT (Information Technology)
(Position at GoHealth Urgent Care)
Position Summary:
JOB SUMMARY
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
- 1-3 years IAM, IT technical, or help desk support required.
- Proven experience in identity and access management, including the administration of IAM solutions.
- Strong understanding of authentication protocols, access control, and security principles.
- Knowledge of IAM technologies and standards, such as LDAP, SAML, OAuth, and RBAC.
- Familiarity with IAM tools and platforms, such as Azure AD, Okta, or Ping Identity.
- Experience with user provisioning, deprovisioning, and access recertification.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills to collaborate with diverse teams.
- Familiarity with healthcare IT systems, compliance requirements (e.g., HIPAA), and the unique security challenges in the healthcare industry.
- Experience with Microsoft 365 and SharePoint.
- Security certifications (e.g., CISSP, CISM, CompTIA Security+)
- Commitment to upholding the company's core values, including collaboration, innovation, diversity and inclusion, accountability, courage, and integrity.
- Collaborate with cross-functional teams to understand business requirements and create IAM policies, procedures, and access controls.
- Continually review and analyze user provisioning workflows to identify and make recommendations for process improvement.
- Identify and analyze trends in user’s reporting access issues to identify and remediate the root cause problems.
- Perform escalated customer service support, troubleshooting, and resolution of user provisioning issues not resolved from initial support handling teams
- Administer and manage user identities, access privileges, and permissions across various systems, applications, and platforms.
- Monitor and manage identity lifecycle processes, including onboarding, offboarding, and role changes.
- Implement and maintain Single Sign-On (SSO), Multi-Factor Authentication (MFA), and other authentication mechanisms to enhance security.
- Conduct periodic access reviews and audits to ensure compliance with security policies and regulations.
- Assist in the investigate and response to security incidents related to unauthorized access, data breaches, and identity theft.
- Assist in the development and maintenance of IAM documentation, including policies, standards, and procedures.
- Keep up-to-date with industry best practices, emerging threats, and evolving IAM technologies.
- Collaborate with IT and cybersecurity teams to integrate IAM solutions into the overall security infrastructure.
- Provide end-user support and training on access management and security best practices.
- Build and maintain relationships with third party vendors and organizations that GoHealth users will need to have access to perform their job duties.
All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
For applicants in California, please review our California Consumer Privacy Statement here.
About GoHealth Urgent Care
GoHealth Urgent Care has outstanding career opportunities in Atlanta, the Bay Area, Connecticut, Delaware, Maryland, Michigan, Missouri, New York, North Carolina, Northwest Arkansas, Oklahoma City, Portland/Vancouver, Texas and Virginia. And all of these positions have one thing in common: flexibility to practice and support urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust or burn them out, our team can balance and prioritize their professional and personal lives. Remote positions are also available.