Learning Coach (Medical Assistant)
Lynbrook, New York | Medical Assistant
(Position at Northwell Health | GoHealth Urgent Care)
Position Summary:
• Competencies on center or departmental standards
• Effective communication skills
• Effective interpersonal skills
• Proficiency in critical thinking and technical skills
1. Learning Coaches must have and maintain acceptable Learning Coach evaluations, semi-annually. The Learning Coach must maintain 85% or greater team member evaluation feedback being at the fully meets or higher level each year. If this evaluation level is not met, the Learning Coach role may be terminated at the request of the Training Specialist.
2. Learning Coaches must have documentation of successful completion of annual competency evaluation, to continue in the Learning Coach role.
3. To meet new hire learning schedule needs, it’s expected that Learning Coaches conduct all coaching sessions assigned to them during their work schedule. A Learning Coach may be excused from an assigned learning coach session due to planned PTO or unplanned PTO for illness or emergencies. Cancellation of a scheduled learning coach session due to an unplanned PTO (less than 3-week notice) may be accepted no more than once per quarter. If more than one scheduled learning coach assignment is missed/cancelled per quarter due to unplanned PTO, the Learning Coach role may be terminated.
1. Provide in-center coaching to new team members on all assigned areas of the core competencies.
2. Provide timely feedback on assigned team member performance and escalate any issues if required.
3. Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program.
4. Track and manage the assigned new team member’s completion of Core Competency Checklist items and submit e-form when completed.
5. Accept learning coach assignments scheduled by Training Specialists with no more than one declination per month.
All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
For applicants in California, please review our California Consumer Privacy Statement here.
About GoHealth Urgent Care
GoHealth Urgent Care has outstanding career opportunities in Atlanta, the Bay Area, Connecticut, Delaware, Maryland, Michigan, Missouri, New York, North Carolina, Northwest Arkansas, Oklahoma City, Portland/Vancouver, Texas and Virginia. And all of these positions have one thing in common: flexibility to practice and support urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust or burn them out, our team can balance and prioritize their professional and personal lives. Remote positions are also available.