Expert Care - From the Comfort of Your Home

With Virtual Visits, you can connect directly with a Mercy-GoHealth Urgent Care provider from wherever you are in Missouri. Available Monday-Friday 8am-8pm, Saturday-Sunday 9am-5pm.

COVID-19: Minimize exposure to yourself and others by using Virtual Visits to be evaluated for COVID-19 symptoms from the safety of your home.

Schedule a Virtual Visit

Rapid COVID-19 Testing Available

Schedule a Virtual Visit to be evaluated by a Mercy-GoHealth Urgent Care provider for a rapid COVID-19 diagnostic test, with results in 15 minutes! Available 7 days a week for patients with or without symptoms.

Schedule Virtual Visit
Virtual Visit icon with tablet and stethoscope

Easy Access to Care from Virtually Anywhere in Missouri

  • Treating adults and children 1-year-old and up
  • Available Monday-Friday 8am-8pm and Saturday-Sunday 9am-5pm
  • Video Visits are in-network with most major insurance plans
  • Patients must physically be located in Missouri at the time of visit

How It Works

1. Select a time and symptom

Our telemedicine service can be used for many common health issues, injuries and illnesses.

2. Complete Online Registration

Enter your information and payment details to receive a link to your session via email or text.

3. Connect to Your Virtual Visit

Click the link from your email/text to start your Video Visit in a new browser.

Important COVID-19 Information

Patient Visit Process: What you need to know

We are now offering rapid COVID-19 testing at all Mercy-GoHealth Urgent Care locations, with results in approximately 15 mins. If you have symptoms of COVID-19 or believe you have been exposed to a COVID-19 positive individual, we recommend you schedule a Virtual Visit. If you do not have COVID-19 symptoms, we recommend you save your spot online at a nearby center. This will save you time and help us safely prepare for you and other patients.

Flu, strep and antibody testing is also available at all centers 7 days a week.

Frequently Asked Questions on COVID-19 Testing

Q: Can I walk in for the test?

A: Please schedule a Virtual Visit for an evaluation with one of our providers prior to coming to a center. Please note: Due to limited testing supplies, if you do not have symptoms of COVID-19, you may not receive a COVID-19 diagnostic test.

Q: How long do I have to wait for test results if I do get tested?

A: Rapid diagnostic test results will be available within approximately 15 minutes. Antibody test results will be available on the Patient Portal in 72 hours. Please note that results for asymptomatic patients may take longer.

Q: Can I get tested for COVID-19 at your locations?

A: COVID-19 diagnostic and antibody testing is available at all centers. If you have symptoms of COVID-19, we recommend you schedule a Video Visit. If you don't have symptoms, we recommend you save your spot online at a nearby center.

Virtual Care for the Whole Family

  • Get same-day, quality care via phone, tablet or computer for adults and children 1-year-old and up.
  • Book Virtual Visits for what kids have the most, such as ear infections, colds, pink eye, rash, allergies and more.
  • Open 7-days a week, including holidays. Kids don’t put their coughs on a calendar, so we don’t adhere to one.

 

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Treatments & Services

With Virtual Visits, you can access our center providers to have a wide variety of injuries and illnesses treated from the comfort of your home:
  • Allergies
  • Animal or insect bites/stings (minor)
  • Asthma attacks
  • Back & neck pain
  • Bronchitis, chest colds & respiratory infection
  • Burns (minor)
  • Cold sores
  • Cough & Cold
  • COVID-19 Evaluation
  • Diarrhea
  • Fever (mild)
  • Flu
  • Headache
  • Laryngitis
  • Pink eye & eye infection
  • Poison oak, ivy, & sumac
  • Rash & skin infection
  • Sinus infections
  • Sore throat
  • Sprains & strains
  • Sunburn (mild)
  • Urinary problems
  • Urinary tract infection (UTIs)
  • Vomiting & nausea
  • Wheezing

Should I visit
Urgent Care or the ER?

Find Out Here

If you have a life-threatening condition, call 911 or visit the ER.

Frequently Asked Questions

How does a Virtual Visit work?

Similar to WhatsApp, Skype and FaceTime, a Virtual Visit allows you to meet with a provider via video when you can’t make it to one of our centers. Like an in-person visit, a video visit can be made same-day. 15 minutes before your session starts, you will receive an email and/or a text message with a direct link to your video session. Click the link to enter your date of birth and electronically sign any consent form. When you connect to the video session, your provider will be notified and will join.

What conditions do Virtual Visits cover?

Providers can care for the following areas in a Virtual Visits: allergies, asthma, wheezing, animal or insect bites (minor), bronchitis, respiratory infection, colds, cough, flu, mild fever, earache, headache, nausea, pink eye, eye infection, poison oak, poison ivy, rash, skin infection, sinus infections, sore throat, laryngitis, sprains & strains, and urinary tract infection (UTIs).

How much does a Virtual Visit cost?

In-network insurance plans include: Aetna, Anthem, Missouri State Medicare, Humana, Missouri Care, Multi Plan, Tricare Humana Military, Tricare Health Net, Tricare North, Tricare South, Tricare West, VA / Veterans Affairs, Healthscope, WellCare / Missouri Care, Home State Health Plan and UnitedHealthcare. Without coverage, a Video Visit costs $125. If your Virtual Visit results in a provider directed visit to one of our physical locations, the copay or $125 payment is applied to the in-center visit cost if you visit within 24 hours.

When can I access a Virtual Visit?

Virtua Visits are available Monday-Friday 8am-8pm and Saturday-Sunday 9am-5pm. You can schedule a Virtual Visit up to 24 hours in advance.

What devices do I need?

You will need a smartphone, tablet, laptop, or desktop w/ internet connection (webcam and mic necessary if using a desktop). Google Chrome is the preferred browser, but Internet Explorer and Firefox are also compatible. 

Who can be seen via a Virtual Visit?

Anyone over the age of 1-year-old who is physically located within Missouri at the time of the Virtual Visit can be seen.

How is the after-visit summary handled with a Virtual Visit?

The after-visit summary (AVS) is available to the patient via Mercy-GoHealth Urgent Care’s online patient portal, available on our website.

Can I receive prescriptions from a Virtual Visit?

If your provider deems it necessary, prescriptions are handled in the same manner as an in-person visit and are delivered electronically to the patient's pharmacy. Narcotics may not be prescribed during a Virtual Visit.

Is a Virtual Visit the same thing as telehealth or telemedicine?

Our Virtual Visit services fall under the telemedicine category, defined by the American Academy of Family Physicians (AAFP) as "the practice of medicine using technology to deliver care at a distance." Where as, telehealth is defined as "electronic and telecommunications technologies and services used to provide care and services at-a-distance." Our providers and teledoctors are experienced with the tools and technology to provide the same amazing care you'd find in one of our centers. 

Stay Healthy, Springfield!

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