Expert Care - From the Comfort of Your Home

With Virtual Visits, you can connect directly with a Mercy-GoHealth Urgent Care provider from wherever you are in Missouri. Available Monday-Friday 8am-8pm, Saturday-Sunday 9am-5pm.

COVID-19: Minimize exposure to yourself and others by using Virtual Visits to be evaluated for COVID-19 symptoms from the safety of your home.

Schedule a Virtual Visit

COVID-19 Testing Available

Schedule a Virtual Visit to be evaluated by a Mercy-GoHealth Urgent Care provider for COVID-19 diagnostic and antibody testing. Due to limited testing supplies, if you do not have symptoms of COVID-19, you may not receive a COVID-19 diagnostic test.

Schedule Virtual Visit

Easy Access to Care from Virtually Anywhere in Missouri

Treating adults and children 1-year-old and up

Available Monday-Friday 8am-8pm and Saturday-Sunday 9am-5pm

Video Visits are in-network with most major insurance plans

Patients must physically be located in Missouri at the time of visit

How It Works

1. Select a time and symptom

Our telemedicine service can be used for many common health issues, injuries and illnesses.

2. Complete Online Registration

Enter your information and payment details to receive a link to your session via email or text.

3. Connect to Your Virtual Visit

Click the link from your email/text to start your Video Visit in a new browser.

Important COVID-19 Information

Center Visit Process: What you need to know

If you have symptoms of COVID-19 (fever, cough, runny nose, chills, sore throat or body aches), please schedule a Virtual Visit to find out if you should be tested based on testing criteria from the CDC, WHO and federal and state governments. COVID-19 Diagnostic and Antibody testing is available 7 days a week at all centers. Please note: Due to limited testing supplies, if you do not have symptoms of COVID-19, you may not receive a COVID-19 diagnostic test.
If you do not have COVID-19 symptoms, please save your spot online. This will save you time and help us safely prepare for you and other patients.
If you cannot check-in online, please sign-in at our kiosk by the front door, then return to your car or wait outside if you’d like. If you’ve opted for SMS from us, our queuing system will text you when a provider is ready to see you inside! Otherwise, our staff will call you when it’s your turn to be seen inside.

Frequently Asked Questions on COVID-19 Testing

Q: Can I walk in for the test?

A: Please schedule a Virtual Visit for an evaluation with one of our providers prior to coming to a center. Please note: Due to limited testing supplies, if you do not have symptoms of COVID-19, you may not receive a COVID-19 diagnostic test.

Q: How long do I have to wait for test results if I do get tested?

A: COVID-19 swabs are sent to a lab for testing, which could take 72 hours due to high volume.

Q: Can I get tested for COVID-19 at your locations?

A: Yes, COVID-19 Diagnostic and Antibody testing is available at all centers. If you have symptoms of COVID-19 (fever with cough and/or shortness of breath) please schedule a Video Visit to be evaluated by one of our providers to see if you meet the testing criteria determined by the CDC, WHO, and Mercy.

Virtual Care for the Whole Family

Get same-day, quality care via phone, tablet or computer for adults and children 1-year-old and up.
Book Virtual Visits for what kids have the most, such as ear infections, colds, pink eye, rash, allergies and more.
Open 7-days a week, including holidays. Kids don’t put their coughs on a calendar, so we don’t adhere to one.

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Treatments & Services

With Virtual Visits, you can access our center providers to have a wide variety of injuries and illnesses treated from the comfort of your home:

Allergies
Animal or insect bites/stings (minor)
Asthma attacks
Back & neck pain
Bronchitis, chest colds & respiratory infection
Burns (minor)
Cold sores
Cough & Cold
COVID-19 Evaluation
Diarrhea
Fever (mild)
Flu
Headache

Laryngitis
Pink eye & eye infection
Poison oak, ivy, & sumac
Rash & skin infection
Sinus infections
Sore throat
Sprains & strains
Sunburn (mild)
Urinary problems
Urinary tract infection (UTIs)
Vomiting & nausea
Wheezing

Frequently Asked Questions

How does a Virtual Visit work?

Similar to WhatsApp, Skype and FaceTime, a Virtual Visit allows you to meet with a provider via video when you can’t make it to one of our centers. Like an in-person visit, a video visit can be made same-day. 15 minutes before your session starts, you will receive an email and/or a text message with a direct link to your video session. Click the link to enter your date of birth and electronically sign any consent form. When you connect to the video session, your provider will be notified and will join.

What conditions do Virtual Visits cover?

Providers can care for the following areas in a Virtual Visits: allergies, asthma, wheezing, animal or insect bites (minor), bronchitis, respiratory infection, colds, cough, flu, mild fever, earache, headache, nausea, pink eye, eye infection, poison oak, poison ivy, rash, skin infection, sinus infections, sore throat, laryngitis, sprains & strains, and urinary tract infection (UTIs).

How much does a Virtual Visit cost?

In-network insurance plans include: Aetna, Anthem, Missouri State Medicare, Humana, Missouri Care, Multi Plan, Tricare Humana Military, Tricare Health Net, Tricare North, Tricare South, Tricare West, VA / Veterans Affairs, Healthscope, WellCare / Missouri Care, Home State Health Plan and UnitedHealthcare. Without coverage, a Video Visit costs $125. If your Virtual Visit results in a provider directed visit to one of our physical locations, the copay or $125 payment is applied to the in-center visit cost if you visit within 24 hours.

When can I access a Virtual Visit?

Virtua Visits are available Monday-Friday 8am-8pm and Saturday-Sunday 9am-5pm. You can schedule a Virtual Visit up to 24 hours in advance.

What devices do I need?

You will need a smartphone, tablet, laptop, or desktop w/ internet connection (webcam and mic necessary if using a desktop). Google Chrome is the preferred browser, but Internet Explorer and Firefox are also compatible.

Who can be seen via a Virtual Visit?

Anyone over the age of 1-year-old who is physically located within Missouri at the time of the Virtual Visit can be seen.

How is the after-visit summary handled with a Virtual Visit?

The after-visit summary (AVS) is available to the patient via Mercy-GoHealth Urgent Care’s online patient portal, available on our website.

Can I receive prescriptions from a Virtual Visit?

If your provider deems it necessary, prescriptions are handled in the same manner as an in-person visit and are delivered electronically to the patient's pharmacy. Narcotics may not be prescribed during a Virtual Visit.

Is a Virtual Visit the same thing as telehealth or telemedicine?

Our Virtual Visit services fall under the telemedicine category, defined by the American Academy of Family Physicians (AAFP) as "the practice of medicine using technology to deliver care at a distance." Where as, telehealth is defined as "electronic and telecommunications technologies and services used to provide care and services at-a-distance." Our providers and teledoctors are experienced with the tools and technology to provide the same amazing care you'd find in one of our centers.

Stay Healthy, Springfield!

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