Director, Operations

St. Louis, Missouri | Center Operations

(Position at Mercy | GoHealth Urgent Care)

Position Summary:

At Mercy-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. 

Responsible for oversight of the administrative, operational and clinical support of all Urgent Care Centers within assigned market. Along-side the market President, this role will contribute to development and implementation of strategic plans, market objectives and initiatives. Responsible for developing market-wide policies, procedures, and budgets. Works directly with leadership, providers and corporate resources and partners to achieve high quality care, exception service and financial goals. 

Job Requirements


  • High School Diploma or Equivalent
  • Bachelor’s degree in related discipline preferred

Work Experience:

  • 5+ years of operations management experience required.
  • Management experience in a medical or healthcare environment required. Experience managing multiple sites preferred.

Required Licenses/Certifications: 

  • Current State Driver's License

Essential Functions/Job Responsibilities:

  • Direct the identification, development, and implementation of programs centered on quality and operations excellence.
  • Work collaboratively to facilitate the design, development and implementation of policies, procedures and practices related to center operations.
  • Works with Administration and Clinical Program Development to develop and implement long-term plans for the market.
  • Collaborate with internal and external business partners to maintain all contractual performance guarantees.
  • Ensure market compliance with all federal and state regulations, accreditation organizations, and joint venture/partner requests.
  • Oversee maintenance of appropriate staffing levels center operations staff and providers for all market sites; includes, but not limited to developing the staffing model, collaboration with talent acquisition to interview and hire new team members, and provide guidance to the management team on staffing practices.
  • Responsible for review and assessment of key performance indicators, provide feedback to managers on operational performance and make recommendations on improvements as needed.
  • Enhances market operations by supporting all cross market initiatives; provide guidance and best practices to ROMs, ensure timelines are met, and develop and implement cross market processes and procedures.
  • Collaborate with other markets to collect information, share best practices across markets, develop training plans, and capture data to track and monitor progress.
  • Build and maintain visibility in the community by supporting Regional Operations Managers in their outreach efforts; identify outreach possibilities and partner with the Marketing and Business Development teams to drive volume and establish a positive community profile for the centers in the market.
  • Responsible for managing market-wide initiatives, including project management and outcome assessment.


All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

For applicants in California, please review our California Consumer Privacy Statement here.

About GoHealth Urgent Care

GoHealth Urgent Care has outstanding career opportunities in Atlanta, the Bay Area, Connecticut, Delaware, Maryland, Michigan, Missouri, New York, North Carolina, Northwest Arkansas, Oklahoma City, Portland/Vancouver, Texas and Virginia. And all of these positions have one thing in common: flexibility to practice and support urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust or burn them out, our team can balance and prioritize their professional and personal lives. Remote positions are also available.

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