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Everything You Need To Know About Virtual Medical Visits in Connecticut

We understand that it can be difficult to get to a doctor’s appointment for lots of reasons. Maybe the weather’s bad or there’s lots of traffic or you can’t find childcare or your work schedule is hectic...or you simply don’t feel well enough to leave the house.

We understand all of these situations, this is why Hartford HealthCare-GoHealth Urgent Care offers Virtual Visits. Virtual Visits allow you to use your video-capable smartphone or computer to video chat with one of our providers to receive medical care in the comfort of your own home. Here’s a quick overview of what we offer, and how to tell if it’s the right option for you.

1) Virtual Visits are offered in Connecticut.

In order to take advantage of our Virtual Visit service, you’ll have to be physically present in the state of Connecticut at the time of your Virtual Visit.

2) We are in-network with major insurance carriers.

Currently, our Virtual Visit services are in-network with UnitedHealthcare and Anthem. We hope to expand this list with additional insurance carriers in the future.

3) Virtual visits are cost-effective for self-pay patients.

If you don’t have insurance, or if you have an insurance other than UnitedHealthcare or Anthem, you can pay out-of-pocket for your Virtual Visit, which is only $60.

4) Virtual Visits are part of the Hartford Healthcare system.

All of your medical records from visits with HHC-GoHealth Urgent Care (including Virtual Visits) are accessible in the Hartford Healthcare system, which means that if you follow up with a specialist or your primary care provider, they’ll have easy access to your HHC-GoHealth Urgent Care medical records.

5) Virtual Visits are available 365 days a year.

Sick in the evening, on weekends or on a holiday? No worries! We’ve got you covered. Our Virtual Visit service is available from 8 a.m. - 8 p.m. Monday-Friday, and from 9 a.m. - 5 p.m. on weekends and holidays.

6) Need additional care in one of our centers?

We can help with that too. Hartford HealthCare-GoHealth Urgent Care has over 16 convenient locations in Connecticut, with more on the way. If during your Virtual Visit, one of our providers determines your treatment is best suited for an in-person visit, you can visit one of our local neighborhood locations.

7) We’ll take care of scheduling any needed follow-up appointments.

HHC-GoHealth Urgent Care understands it isn’t always easy to secure Specialist and Primary Care Provider appointments, so we can help take the guess work out of the process and can help schedule an appointment with a community Specialist or Primary Care Provider.

8) We treat patients ages 6 months and up.

Our Virtual Visit Providers treat children ages 6 months old and up.

9) Our Virtual Visit providers treat more than a dozen medical conditions.

Virtual Visits are a good option if you have a minor, non-life-threatening illness or injury, including allergies, asthma, cold & cough, congestion, flu, insect bites, minor burns & cuts, pink eye, poison ivy & oak, rash, skin infections, sinus infections, sun burn, and urinary tract infections (UTI’s).

If you’d like to use our Virtual Visit service today, click here to save your spot!


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