GoHealth Urgent Care News

Northwell Health-GoHealth Urgent Care facility coming to Bell Blvd.

Source: Times Ledger

By Mark Hallum

August 31, 2016

Come September, Bayside will be getting a new urgent care facility in its business district. The space formerly occupied by Lucille Roberts at 41-19 Bell Blvd. will be part...

Northwell Health-GoHealth Urgent Care facility coming to Bell Blvd.

Source: Times Ledger

By Mark Hallum

August 31, 2016

Come September, Bayside will be getting a new urgent care facility in its business district. The space formerly occupied by Lucille Roberts at 41-19 Bell Blvd. will be partly taken over by a Northwell Health-GoHealth center to serve Bayide.

GoHealth operates in partnership with the state’s largest health care system, formerly known as North Shore-LIJ, in order to deliver convenient options for non-emergency medical services for residents in the communities of Queens and elsewhere.

The exterior of the Bayside facility is still under construction. However, pedestrians on the boulevard can plainly see the formation of a medical center which will have a clean, modern design with sleek lines and a storefront which stands out from others on Bell.

“We are excited to open this new location in Bayside. We’ve been looking to open a center in this community for over a year,” Sarah Arora, president of operations for Northwell Health-GoHealth Urgent Care, said.

“We strive to locate Northwell Health-GoHealth Urgent Care centers in areas where people live their lives. We like to be next to the local pharmacy, grocery store, the train station, your favorite restaurant. This ensures that our patients don’t have to go out of their way to get the care they need and deserve. The GoHealth partnership with Northwell allows us to treat patients in the highest quality way within the four walls of our center and also get them downstream care with specialists and primary care physicians.”

By pairing up with Northwell, GoHealth patients take advantage of trusted medical professionals the system is known for as well as a shared record archive to keep practitioners informed of medical conditions diagnosed at other facilities within the network.

According to Arora, these facilities have a “best-in-class” level of patient satisfaction calculated through their net promoter score.

Arora said Northwell Health-GoHealth facilities are much like any other urgent care centers. They treat common illnesses and injuries, including allergic reactions; rashes; cuts, burns and bites; falls, sprains, strains and broken bones; colds and flus; sore throat; pink eye; infections. It also offers vaccinations, flu shots and physicals.

Arora will oversee operations of the facility, while the medical practice will be clinically overseen by Dr. Robert Korn, the medical director of Northwell Health-GoHealth Urgent Care.

The official opening date of the facility is Sept. 16.

Seamless data exchange key to urgent care center, health system partnerships

Source: FierceHealthcare

By Katie Dvorak

August 29, 2016

As partnerships between urgent care organizations and health systems grow, so, too, does the importance of having systems that can seamlessly share data.

Whi...

Seamless data exchange key to urgent care center, health system partnerships

Source: FierceHealthcare

By Katie Dvorak

August 29, 2016

As partnerships between urgent care organizations and health systems grow, so, too, does the importance of having systems that can seamlessly share data.

While the flow of information is key to ensuring that care between the two isn’t fragmented, data sharing is not yet fully advanced, as a recent HealthData Management article explores.

Health systems are looking to grow partnerships with urgent care centers in part because more patients are seeking treatment at such centers rather than making an appointment with their primary care physician because of convenience and time savings, FierceHealthcarepreviously reported.

Currently, between the care centers and health systems, there is a fair amount of integration of electronic medical records, but integration at the application programming interface level is not quite there yet, Tom Charland, founder and CEO of Merchant Medicine, a consulting and research firm based in Minnesota, says in the article. However, he adds that in the next three or so years “it’s going to be a whole new ball game.”

One organization, GoHealth Urgent Care, has more than 37 centers in New York, Oregon, and Washington. It's Portland centers use the same electronic health record system as Legacy Health, allowing for an easy partnership when it comes to patient data access.

American Family Care is the second example. That organization is testing sharing data between its urgent care centers in Alabama and Baptist Health using the EHR system.

Health information exchanges, HL7 messaging and other platforms also are aiding in the efforts.

However, barriers remain, the article notes. Those can include high integration fees paid to EHR vendors, a lack of ability for real-time communication and translation of codes.

Data exchange rises in importance for urgent care providers

Source: Health Data Management

By Linda Wilson

August 25, 2016

As the healthcare industry transitions to value-based care, urgent care companies and health systems are forging formal business partnerships and then facilitat...

Data exchange rises in importance for urgent care providers

Source: Health Data Management

By Linda Wilson

August 25, 2016

As the healthcare industry transitions to value-based care, urgent care companies and health systems are forging formal business partnerships and then facilitating those relationships through the exchange of electronic patient data.

The Fast Pace deal and the rise of urgent care: 7 things to know

Source: Becker's Hospital Review

By Kelly Gooch

August 25, 2016

As healthcare shifts toward the outpatient arena, urgent care centers remain popular with patients and consumers looking to receive convenient and affordable t...

The Fast Pace deal and the rise of urgent care: 7 things to know

Source: Becker's Hospital Review

By Kelly Gooch

August 25, 2016

As healthcare shifts toward the outpatient arena, urgent care centers remain popular with patients and consumers looking to receive convenient and affordable treatment for minor conditions, imaging and blood tests.

Given this trend, the urgent care industry is poised for growth. In a 2014 whitepaper from McGuireWoods and Urgent Care Association of America, one industry professional predicted the urgent care industry will see a lot of activity through 2019 and beyond since some large metropolitan areas could support two to three times the number of current urgent care providers.

This prediction is demonstrated in the recent acquisition of SCP Urgent Care, doing business as Fast Pace Urgent Care, by Revelstoke Capital Partners. The transaction closed Aug. 22.

Highlighted below are seven things to know about the transaction as well as urgent care growth.

1. One of the players in the transaction is Brentwood, Tenn.-based Fast Pace, a provider of urgent care and primary care services. Since 2013, the company has grown from seven centers in Tennessee to 36 centers in Tennessee and Kentucky. The growth came primarily through opening 26 new locations and acquiring three locations. Fast Pace is a portfolio company of Shore Capital, a Chicago-based private equity firm focused exclusively on microcap healthcare investments.

2. The other player in the transaction is private equity firm Revelstoke, which focuses on building healthcare and business services companies. Since the firm's inception in mid-2013, Revelstoke has raised more than $700 million in equity commitments across its various investing entities and has completed 23 acquisitions totaling over $1.2 billion in enterprise value, according to an announcement of the transaction.

3. Houlihan Lokey advised Fast Pace on the acquisition. The company said its healthcare group provides advice to healthcare services, managed care, seniors housing, biopharmaceutical and life sciences companies. Including Fast Pace, Houlihan Lokey has advised on four urgent care transactions.

5. Scott Becker, the publisher of Becker's Healthcare, said, "The deal is reflective of the high amount of interest in the urgent care area."

6. For instance, Nashville, Tenn.-based Hospital Corporation of America in November acquired Urgent Care Extra's Nevada operations, which include 14 urgent care centers in Las Vegas.

In February, San Francisco-based Dignity Health announced it is teaming up with Atlanta-based GoHealth Urgent Care in a joint venture to bring consumer-focused urgent care to the Bay Area. Last August, Boston-based Partners HealthCare announced plans to open up to 12 urgent care centers in the next three years to cater to patients who need medical care, but don't need to go to an emergency room.

7. These investments are driven partly by the rise in active patients older than 50 who desire convenient care for injuries and illness, but want to be connected to a larger system where their regular physician may practice and where urgent visits can become part of their medical record, Tom Charland, CEO of consulting firm Merchant Medicine, told The Wall Street Journal.

New Castro District Urgent Care Center One of a Dozen Planned for Bay Area

Source: San Francisco Patch

By Patch Staff

August 10, 2016

The Dignity Health-GoHealth Urgent Care Castro Center is equipped to handle urgent but not life-threatening medical issues.

SAN FRANCISCO, CA — An urgent c...

New Castro District Urgent Care Center One of a Dozen Planned for Bay Area

Source: San Francisco Patch

By Patch Staff

August 10, 2016

The Dignity Health-GoHealth Urgent Care Castro Center is equipped to handle urgent but not life-threatening medical issues.

SAN FRANCISCO, CA — An urgent care center celebrating its grand opening in San Francisco's Castro District Tuesday is the first of a dozen expected to open in the Bay Area over the next year.

The Dignity Health-GoHealth Urgent Care Castro Center at 2288 Market Street is a drop-in facility equipped to handle urgent but not life-threatening medical issues ranging from illness to sprains, cuts and broken bones, officials said Tuesday.

The facility, which will be open 365 days a year, is equipped with four exam rooms, a laboratory and x-ray equipment, and allows patients to walk in off the street or make appointments online. The center, which opened on Aug. 1 and has already had walk-in patients, is the result of a partnership between Dignity Health, which operates St. Mary's Medical Center and Saint Francisco Memorial Hospital in San Francisco, and GoHealth, an urgent care management firm with similar facilities in New York and Portland.

The two companies plan to roll out a dozen more centers in San Francisco, San Mateo and Santa Clara counties over the next year. Five locations are planned in San Francisco, with centers opening in Glen Park and Cole Valley in September. GoHealth and Dignity officials said the centers were part of a growing trend in health care toward urgent care facilities that can provide fast, convenient access to medical treatment at a lower price.

"This is a great alternative and it's considerably less expensive than an emergency room," GoHealth CEO Todd Latz said. "Think of it as fitting in between primary care and an emergency room."

The partnership with Dignity means that patient records will be integrated into the Dignity system and can be accessed by physicians there. However, patients outside of the Dignity system and those paying out of 
pocket are also welcome. The center is the second urgent care center to open in the Castro in the past month. Dignity and GoHealth officials said they planned to target locations in busy, vibrant neighborhoods like the Castro with lots of foot traffic and nearby retail, ensuring visibility and easy access for patients.

Richard Magary, administrator for the Castro Merchants Association, said the group was very happy to see the center opening in a former Radio Shack location.

"I think it provides a wonderful opportunity for local residents to have easy access to urgent medical care," Magary said. "And importantly to us it is a beautiful use of a storefront that had once been vacant," Magary said, noting that the site, a former Radio Shack, had been vacant for at least a year or two. "We're happy to see it occupied."

Urgent Care Facility to Open in Astoria Next Week

Source: Astoria Post

By Michael Florio

August 8, 2016

A new urgent care center will be opening in Astoria next week.

Northwell Health will be cutting the ribbon Monday to its 37-01 Broadway location, its fourth in Qu...

Urgent Care Facility to Open in Astoria Next Week

Source: Astoria Post

By Michael Florio

August 8, 2016

A new urgent care center will be opening in Astoria next week.

Northwell Health will be cutting the ribbon Monday to its 37-01 Broadway location, its fourth in Queens.

The center will treat common conditions such as a sore throat, fevers, headaches, sneezing, lacerations and basic orthopedic conditions. The facility will also provide X-rays and lab services.

The 2,100-square-foot Astoria center will consist of four exam rooms, one of which is a procedure room, where lacerations will be treated, according to Sarah Arora, president of the New York Market for Northwell Health-GoHealth Urgent Care.

There will be one to two physicians or physician assistants present at all times. In addition, there will be an X-ray technician and a medical assistant, Arora said.

“We will add more staff if necessary,” she said.

Arora said it is hard to project the number of patients the Broadway facility will serve, but she anticipates the number to increase throughout the first year it is open.

The center will be open from 8 am to 8 pm during the week, and 9 am to 5 pm on weekends.

Arora said Northwell Health will follow patient demand closely and will modify its hours accordingly.

“For example, we saw a lot of patients coming in the evenings on weekends in one center in Manhattan,” Arora said. “That space is now open from 8 am to 8 pm, seven days a week.”

“We will watch extremely closely in Astoria to see what the community is demanding from an accessibility standpoint,” she added.

Northwell Health has been seeking a location in Astoria since 2014, but held off until the right retail space became available.

“There are a few spots you really want to be in Astoria and we held out for this location,” Arora said. “We wanted this location because it is easily accessible to Astoria residents.”

The space is highly visible and on a busy commercial corridor with a lot of foot traffic, according to Arora.

“We want to be a part of the community where people are already living their lives,” she added. “The Broadway location allows us to do so.”

Northwell Health first opened in Queens in 2014, with a Forest Hills location. It has since opened facilities in LeFrak City and Ridgewood.

The company is looking to open additional centers in Queens, and has looked at Long Island City, Sunnyside and Jackson Heights, Arora said.

“We love Queens and there seems to be a need for healthcare in these areas,” she added.

Legacy-GoHealth Urgent Care opens in Parkway Village at Sherwood

Source: Sherwood Gazette

By Ray Pitz

August 8, 2016

Legacy-GoHealth Urgent Care has opened in a 2,572-square-foot space at Gramor Development’s Parkway Village at Sherwood. This represents the 13th Legacy-GoHealth loca...

Legacy-GoHealth Urgent Care opens in Parkway Village at Sherwood

Source: Sherwood Gazette

By Ray Pitz

August 8, 2016

Legacy-GoHealth Urgent Care has opened in a 2,572-square-foot space at Gramor Development’s Parkway Village at Sherwood. This represents the 13th Legacy-GoHealth location in the Portland/Southwest Washington area.

Legacy-GoHealth’s state of the art urgent care centers are built with a clean, contemporary designs and engineered for patient comfort and privacy.

Go-Health, based out of Atlanta, Georgia, has partnered locally with Legacy Health Systems.

Legacy-GoHealth currently has 14 centers in the area, and will close out the year with up to 20 centers.

 

Urgent care centers help Dignity Health boost patient access, better manage population health in Bay Area

Source: Fierce Healthcare

By Ilene MacDonald

August 8, 2016

When Dignity Health opened the first of 12 planned joint-venture urgent care centers in the San Francisco Bay Area earlier this month, it did more than just prov...

Urgent care centers help Dignity Health boost patient access, better manage population health in Bay Area

Source: Fierce Healthcare

By Ilene MacDonald

August 8, 2016

When Dignity Health opened the first of 12 planned joint-venture urgent care centers in the San Francisco Bay Area earlier this month, it did more than just provide its patients with more accessible, convenient care at a lower cost.

The model will also help the healthcare system better manage population health, reduce unnecessary healthcare costs and allow emergency room doctors to focus on their sickest patients, Todd Strumwasser, M.D., Dignity Health's senior vice president of operations for the San Francisco Bay Area, told FierceHealthcare during an exclusive interview.

And it makes good business sense. As consumers take on more of the costs associated with care, they seek quality care at lower prices. And Strumwasser, pictured right, says Dignity Health is happy to provide the low-cost option for its patients.

The San Francisco-based system--a 21-state network of nearly 9,000 physicians, 56,000 employers and more than 400 care centers--earlier this year partnered with GoHealth Urgent Care to open up 12 urgent care centers in the area to fill a void and expand patient access to care they may otherwise seek at a hospital emergency room.

The centers will operate seven days a week with extended evening hours and will be staffed with Dignity Health clinicians. Each center will offer laboratory services and x-ray equipment so staff can make accurate diagnoses. In addition, the urgent care center is integrated with the organization’s electronic medical record system so staff can easily access patient records from any Dignity Health location.

“We believe, and I believe, that patients will take more advantage of urgent care centers [for conditions] that they are now going to emergency rooms for,” he said. In addition, urgent care centers provide treatment options for “the walking well,” millennial patients who don’t feel they need a primary care provider. “These are the kind of situations [that] will be tailor-made for urgent care centers.”

Another option for care

The system’s urgent care center strategy is simple, according to Strumwasser.

“We are trying to provide patients with increased access points in our healthcare delivery system. In addition to having access points being appropriately priced, the patients need to be seen in right location, receive the right treatment for the right price at the right time.”

So rather than seek care at the emergency room if they have diarrhea, patients can go to a nearby urgent care center, which costs less and won’t clog up the ER, which needs to treat higher acuity patients.

The organization now needs to educate people in the community about which conditions are best treated in the different settings, and when they should seek care in the urgent care center instead of the ER. “It’s not easy for patients to make that determination,” he said.

The trend in healthcare is to expand ambulatory care options to reserve hospitals for the sickest patients. The urgent care model, according to Strumwasser, will address the healthcare needs of a population by providing access to care when patients need it.

In addition to a primary care provider, Strumwasser says the centers will be staffed with allied health professionals, such as nurse practitioners, physician assistants and medical assistants. The state-of-the art electronic medical record system will also help the organization eliminate waste because clinicians will be able to pull up records from any Dignity Health location and see what tests and lab work was already ordered.

Complementary--not competitive--services

As for those primary care physicians that see urgent care centers as a threat, Strumwasser believes the model complements the care those providers offer. If a primary care provider can’t see a patient due to their office hours, the urgent care center can provide that care.

“We are providing a service for them as well because their patients are getting good care,” he said. And if the primary care provider is a Dignity Health provider, he or she can easily access the medical information so that encounter is not lost.

Right now, Strumwasser says, urgent care centers answer a problem that exists in the San Francisco community. Even if a patient has a primary care provider, it’s not easy to find an appointment that day or even in a week. Urgent care centers allow patients to seek immediate care.

“We are all trying to take the best care of patients. Healthcare is a team sport, and requires all of us to work together, not as competitors but as collaborators to answer needs of our patients, he said. “And I think the more we can do to make it easy for our patients, the healthier our community is going to be.”

 

Dignity Health-GoHealth Urgent Care venture opens first center, with a dozen more planned

Source: Healthcare Financce

By Jeff Lagasse

August 5, 2016

Joint venture is part of an overall growth strategy aimed at increasing access to urgent care services, the system says.

Dignity Health-GoHealth Urgent Care, ...

Dignity Health-GoHealth Urgent Care venture opens first center, with a dozen more planned

Source: Healthcare Financce

By Jeff Lagasse

August 5, 2016

Joint venture is part of an overall growth strategy aimed at increasing access to urgent care services, the system says.

Dignity Health-GoHealth Urgent Care, a joint venture created to bring urgent care centers to California's Bay Area, this week opened its latest center.

The Dignity Health-GoHealth Urgent Care Castro Center is equipped with new technology, including laboratory and mobile X-ray equipment, to help ensure the accurate diagnosis and treatment of non life-threatening medical conditions.

Officials expect that integration with Dignity's electronic health record system will enable more consistent and informed care, at an affordable cost to consumers. The Castro Center is open 8 a.m.-8 p.m. Monday through Friday, and 9 a.m.-5 p.m. Saturday and Sunday.

The urgent care centers are managed by GoHealth, with clinical services and oversight through the Dignity Health St. Mary's/Saint Francis Medical Foundation.

The joint venture between Dignity and GoHealth dates back to February and is part of an overall growth strategy aimed at increasing access to urgent care services. Over the next 12 to 15 months, 12 or more urgent care centers are planned for San Francisco, San Mateo and Santa Clara Counties, the company said. If additional medical treatment for a patient becomes necessary, the urgent care centers will refer patients to Dignity Health Medical Foundation primary care physicians and specialists. The foundation will maintain clinical oversight of the centers.

"Patients can check in online or walk in to receive high quality care by Dignity Health providers," said Todd Latz, CEO of GoHealth Urgent Care, in a statement, adding that if offers patients a "technology-forward" setting.

San Francisco-based Dignity Health is a 21-state network of nearly 9,000 physicians, 56,000 employees and more than 400 care centers, including hospitals, urgent and occupational care, imaging centers, home health and primary care centers. GoHealth operates urgent care centers in the New York and Portland, Oregon metropolitan areas, and the San Francisco Bay area.

Urgent care centers welcome Castro patients

Source: The Bay Area Reporter

By Matthew S. Bajko

August 4, 2016

Opening within days of each other in prominent upper Market Street storefronts, two urgent care centers are now welcoming Castro residents in need of minor med...

Urgent care centers welcome Castro patients

Source: The Bay Area Reporter

By Matthew S. Bajko

August 4, 2016

Opening within days of each other in prominent upper Market Street storefronts, two urgent care centers are now welcoming Castro residents in need of minor medical care.

The first to open its doors was Direct Urgent Care, 1998 Market Street, in the corner ground floor space at Linea, the mixed-use development across Buchanan Street from the U.S. Mint building. It soft-opened last Thursday, July 28 and had already seen nearly a dozen patients within 24 hours.

The location is the first in the city for the company, which began in Berkeley and now has four locations in the Bay Area. Co-owners Dr. Caeser Djavaherian and Dr. Jeff Kaufman opened their first Direct Urgent Care two years ago with the aim of providing patients a more affordable, and more convenient, alternative to a hospital emergency room.

"There is a trend toward commercialization in health care. The patient is making decisions based on quality, cost, and convenience," said Djavaherian. "Before, patients were going where their insurance companies told them to go."

On Monday, August 1, Dignity Health-GoHealth Urgent Care soft-opened its first location in the Bay Area at 2288 Market Street, which was formerly occupied by RadioShack and is part of the Market and Noe Center. GoHealth, which also operates urgent care centers in New York and Portland, Oregon, partners with local health systems to offer care to their patients.

Its centers in the Bay Area – it plans to open 12 in the coming months, with locations in the city's Glen Park and Cole Valley neighborhoods set to open in September – are a joint venture with Dignity Health, which is based in San Francisco and operates St. Mary's Medical Center and Saint Francis Memorial Hospital. The care center accepts people with various health insurance plans or those looking to pay out-of-pocket for minor procedures.

"The Dignity Health-GoHealth Urgent Care centers serve patients across the board – this includes patients with various health care needs and insurance," explained Chuck Kruger, GoHealth's president of the northern California market. "The partnership, itself, was created to help provide local Bay Area community members with the highest quality of care at reasonable costs. Through this, we can make health care accessible to all, and encourage residents to visit one of our centers and personally experience its culture of care, themselves."

In an interview with the Bay Area Reporter, Kruger said the company is targeting neighborhoods with a lot of foot traffic on the street and easily accessible by transit.

"We got extremely lucky with this particular spot at Duboce and Market," he said. "It is the perfect example of where we want to be."

While the two urgent care providers are competitors, neither is worried about being able to attract patients.

"I think the market is large enough, and clearly there is a need for care easily accessible and affordable that people can access in their own neighborhoods," said Kruger.

Direct Urgent Care also accepts various health insurance plans and has priced its services to make it an affordable option for those paying out-of-pocket. It is also offering video consultations and house calls for patients that cost a flat fee of $175 plus the cost of any blood or urine tests.

"We are hoping to differentiate ourselves in the market," said Djavaherian. "San Francisco for us is a great way to access all the startups that are likeminded."

Direct Urgent Care has 15 employees staffing the Castro location. It is open from 9 a.m. to 7 p.m. seven days a week, while its mobile service is available from 9 a.m. to 9 p.m. each day.

Dignity Health-GoHealth has hired four full-time practitioners, who are either physicians or nurses of the Dignity Health Medical Group, and one part-time person to staff its center at all times. It is open from 8 a.m. to 8 p.m. Monday-Friday, and from 9 a.m. to 5 p.m. Saturday and Sunday.

It is hosting a grand opening event and ribbon-cutting ceremony at 10 a.m. Tuesday, August 9 for the Castro location.

"At this location, and future Bay Area centers, Dignity Health clinicians will have the resources and tools they need to ensure that all urgent care patients are treated with the same level of high-quality, low cost care that we provide to all of the patients in our health system," stated Dr. Todd Strumwasser, senior vice president of operations for the San Francisco Bay Area.

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