Source: Portland Tribune 

By Kelsey O'Halloran 

April 1, 2016

Stepping into Southwest’s new Legacy GoHealth Urgent Care facility doesn’t feel like walking into a doctor’s office. 

The bright interior, contemporary design and simple check-in system offer an experience much more like that of a retail store than of an urgent care center. 

But the facility, located at the intersection of Southwest Barbur Boulevard and Southwest Terwilliger Boulevard, does offer high-quality medical care — in an easy-to-access center that’s closely tied to Legacy Health’s larger system of hospitals across the Portland and Vancouver area. 

“There’s such a great community in this area that we think has been underserved by urgent care,” says Dr. Gregory Carroll, medical director and market president for Legacy-GoHealth’s network of urgent care facilities. He calls the new center, which opened Feb. 1, “a community access point to the full spectrum of Legacy’s care.” 

If a patient comes into the urgent care center with a broken leg, Carroll says, the center staff can provide basic treatment and bring a mobile X-ray machine right into the exam room to take a closer look. Within the same day, the patient’s Legacy Health primary care doctor could look at the X-ray and provide feedback, because the center shares Legacy Health’s medical records system. 

The center provides services for non-life-threatening illnesses and injuries — with no appointment necessary — and can also transport patients to a Legacy hospital for more extensive treatment. 

It’s the 11th such center in the Pacific Northwest as the result of a partnership between Legacy and GoHealth Urgent Care. 

Modernized care 

When patients enter the urgent care center, they’re directed to check in at a tablet station by the door. As they sit down to wait, a wall-mounted screen will show them their expected treatment time. Carroll says prospective patients can even check the Legacy-GoHealth website before coming to the center to compare the wait times at various centers around the Portland metro area and choose the one that suits their needs. 

The four exam rooms are about 108 square feet each — large and open enough to accommodate several friends or family members who may come in with a patient. While the rooms are walled in glass to provide an open and modern feel as patients come into the facility, the “smart glass” becomes opaque with the flick of a switch to provide complete privacy during the exam. 

Carroll says the facility’s design — which also includes curved architecture, “calming tones” and “healthy lighting” — is all about making patients feel comfortable and healthy so that they can heal more quickly. 

“There’s a lot of research on how environments can affect healing,” he says. “People’s sense of touch, smell, light and design can really affect their sense of wellness.” 

Southwest’s Legacy-GoHealth Urgent Care center is located at 7461 S.W. Barbur Blvd. The center is open 8 a.m.-8 p.m. on weekdays and 9 a.m.-5 p.m. on weekends. For more information, call 971-202-2099 or visit /legacy.